Help Desk Technician
Posted on Oct 5, 2024 by Abacus Technology Corporation
Boulder, CO
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description
Provide end user support for a variety of issues including those related to Windows and Apple operating systems, user software and hardware, and other components.
Resolve and/or work with System Administrators to resolve complex user issues related to Windows O/S, MECM, MS Cloud Management Gateway, IBM Big Fix and patching, JAMF Mobile Device Management AD, McAfee, access and other issues.
Install, modify, and repair computer hardware and software both in person and using remote access tools.
Provide end-user software and hardware troubleshooting.
Identify, research, and resolve technical problems.
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Respond to escalated tickets for technical support; phone calls, emails, and personal requests to resolve technical issues; resolve issues in accordance with established SLA.
Document, track and monitor the problem in ticketing system, such as ServiceNow to ensure a timely resolution.
Provide guidance and mentorship to junior level staff.
Report progress and issues to project lead.
Provide end user support for a variety of issues including those related to Windows and Apple operating systems, user software and hardware, and other components.
Resolve and/or work with System Administrators to resolve complex user issues related to Windows O/S, MECM, MS Cloud Management Gateway, IBM Big Fix and patching, JAMF Mobile Device Management AD, McAfee, access and other issues.
Install, modify, and repair computer hardware and software both in person and using remote access tools.
Provide end-user software and hardware troubleshooting.
Identify, research, and resolve technical problems.
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Respond to escalated tickets for technical support; phone calls, emails, and personal requests to resolve technical issues; resolve issues in accordance with established SLA.
Document, track and monitor the problem in ticketing system, such as ServiceNow to ensure a timely resolution.
Provide guidance and mentorship to junior level staff.
Report progress and issues to project lead.
Reference: 203339125
https://jobs.careeraddict.com/post/95818151
Help Desk Technician
Posted on Oct 5, 2024 by Abacus Technology Corporation
Boulder, CO
Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description
Provide end user support for a variety of issues including those related to Windows and Apple operating systems, user software and hardware, and other components.
Resolve and/or work with System Administrators to resolve complex user issues related to Windows O/S, MECM, MS Cloud Management Gateway, IBM Big Fix and patching, JAMF Mobile Device Management AD, McAfee, access and other issues.
Install, modify, and repair computer hardware and software both in person and using remote access tools.
Provide end-user software and hardware troubleshooting.
Identify, research, and resolve technical problems.
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Respond to escalated tickets for technical support; phone calls, emails, and personal requests to resolve technical issues; resolve issues in accordance with established SLA.
Document, track and monitor the problem in ticketing system, such as ServiceNow to ensure a timely resolution.
Provide guidance and mentorship to junior level staff.
Report progress and issues to project lead.
Provide end user support for a variety of issues including those related to Windows and Apple operating systems, user software and hardware, and other components.
Resolve and/or work with System Administrators to resolve complex user issues related to Windows O/S, MECM, MS Cloud Management Gateway, IBM Big Fix and patching, JAMF Mobile Device Management AD, McAfee, access and other issues.
Install, modify, and repair computer hardware and software both in person and using remote access tools.
Provide end-user software and hardware troubleshooting.
Identify, research, and resolve technical problems.
Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Respond to escalated tickets for technical support; phone calls, emails, and personal requests to resolve technical issues; resolve issues in accordance with established SLA.
Document, track and monitor the problem in ticketing system, such as ServiceNow to ensure a timely resolution.
Provide guidance and mentorship to junior level staff.
Report progress and issues to project lead.
Reference: 203339125
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