Job Summary:

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

Job Description:

GENERAL SUMMARY

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

SKILLS & COMPETENCIES

Proven experience as a help desk technicianor other customer support role

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues.

Excellent communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

Job Requirements:

QUALIFICATIONS

Educational Requirements:

BSc/BA in IT, Computer Science or relevant field

Or equivalent years of IT Job related experience

Required Skills and Abilities:

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Apple/Android Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school), and Specific Knowledge of other required Computer Systems for different work environments.