Cityworx are recruiting in partnership with leading care provider who are looking for a Service Manager to oversee supported living services in the Folkestone area.

Working under the Registered Manager, you will manage a team of Support Workers in Supported Living services, to ensure that quality services are delivered in a person-centred way that promotes dignity and respect, choice, inclusion, ability and equality for people with autism, learning disabilities, and mental health conditions.

DAILY TASKS AND KEY RESPONSIBILITIES:

* To provide leadership alongside the Registered Manager to the team, acting as a role model by example and working positively in a cohesive team effort.

* Inspiring the staff team to follow a specific framework and structured approach as highlighted within the guidelines of local authority contracts.

* Supporting the Registered Manager in delivering set objectives in a creative thinking way, using trust and open communication when interacting with Service Users and staff teams.

* To ensure company policies and procedures are understood and adhered to.

* Working to agreed KPI’s, work with the Registered Manager to promote a high standard of support/care.

* To provide on-call cover as arranged by the Registered Manager, working within on-call guidance.

* To plan staff rota’s and ensure coverage for delivery of support hours.

* To ensure that staff annual leave is managed in accordance with company policy.

* To support the successful operations of quality control and administrative systems.

* To liaise effectively with all Service Users and associated networks to ensure the provision of integrated services

* Receiving supervision/appraisals and participating in identifying your own personal training needs and actively working towards meeting those needs. Attending training days as necessary, relevant to aspects of work within the areas, increasing your knowledge/ability towards supporting the Service Users needs

* To ensure that services are operated in accordance with CQC regulations and any other relevant legislation.

* To carry out effective supervision and appraisal of staff including new inductions, and probationary reviews.

* To identify staff training and development needs in line with the organisation’s training policy.

* To facilitate monthly staff meetings.

* Supporting the Registered Manager in ensuring staff teams are following Service Users support plans which are individually structured through chosen pathways

* To be actively involved in the recruitment of Support Workers.

* To ensure that direct reports and support teams are performance managed against company policy and procedure.

For this role, we are looking for an experienced individual with previous service manager, registered manager or deputy manager level experience. You will need to have managed similar learning disability supported living services and hold, or be working towards, a Level 5 Diploma in Leadership and Management for Adult Care (or equivalent)