Job Description

Reporting into the Operations Manager, the Food Assurance Certification US Scheduling Manager is responsible for scheduling – including assignment of approved auditors – for the assurance audit and certification activities in the United States comprised of food safety and integrity certification; supplier auditing, other aligned assurance services in the food safety market, other regulated product GMP audit schemes, social compliance audit schemes.  This generally includes the following:

Primary accountability for scheduling of all audit services from initiation of a new request from the commercial team or completion of an audit to be annualized – and any rescheduling resulting from cancellations or postponements -- to support efficient execution of all audit services in alignment with program requirements.   

Engagement and support for the development, documentation, implementation, and operation of operating procedures presented in SOPs; training; policies and supported by tools for all scheduling activities.

Management of all elements of audit scheduling consistent with established performance KPIs.

Effectively manage the assigned human resources within the organization including completion of annual performance reviews for all direct reports and coordinate and review annual reviews of all other personnel.

Understand and effectively communicate all key client requirements and critical success factors for audit scheduling.

Manage scheduling elements to optimize client satisfaction and support efficient and effective audit executions.

Support maintenance of accreditations for all US-based certification programs – leveraging the developed and implemented management processes.

Essential Duties:

Applies good practices in all areas of responsibility, as appropriate

Regular attendance and punctuality

Demonstrates and promotes the company vision

Ensures that Eurofins has appropriate systems, work ethics and policies in place to guarantee a high quality of service to clients.

Maintains confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and key clients.

Manages employee relation issues as per company guidelines and with the support of Human Resources

Verifies that company employment policies and procedures are being followed correctly

Conducts all activities in a safe and efficient manner

Performs other duties as assigned

Knowledge Requirements:

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Technical – Knowledge of food safety certification scheme requirements, social compliance audit scheme requirements, food product and management system accreditation requirements, quality management systems, general audit processes, procedures and best practices