Service desk Coordinator - FM Service Provider - Central London - Up to £34,000 per annum Are you looking for a new challenge in Central London? Do you have experience scheduling operatives diaries within FM? CBW is currently recruiting for a Service desk Coordinator. The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as effectively as possible.

Details/Hours of work
Monday to Friday
08:30am to 17:00pm
Permanent position
Office based in Central London
Up to £34,000 per annum Key duties & Responsibilities
Service Desk Coordinator (Water) will be reporting into the Head of Water Treatment
Responsible for planning and scheduling engineers’ workload/diaries by allocating jobs and re-arranging engineers jobs on a reactive basis
You will also be responsible for liaising with our customers via email and phone, ensuring our high level of professionalism is consistently maintained
Be responsible for maintaining a portfolio of clients
Organising works in line with client’s defect trackers & KPI’s
Data logging and reviewing of our CAFM system
Uphold high levels of communication with the client, responding to queries and requests in a timely manner.
Aid in the management of permits, RAMS and health and safety documents as per work requirements
Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines.
Overall, to undertake all reasonable requests in line with this role and the wider business requirements.
Other general Administration tasks Requirements
CAFM proficient
Experience within FM
General Administration
IT proficient Send your CV to Abbie at CBW Staffing Solutions for more information