Job Description

This position reports to: Manager, Hardware Reliability Engineering

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

As a Staff Hardware Reliability Developer you will be responsible for building hardware specific tools that scale systems through automation and evolve ServiceNow’s infrastructure by pushing for changes that improve reliability and ensure optimal performance of the hardware that powers ServiceNow’s Enterprise Cloud.

We work closely with our external hardware partners to develop and creative solutions that enable us to achieve our high level of reliability. As such, excellent communication skills with an appreciation for feedback are critical for success in this role.

In addition to automation development, you will be responsible for helping build our internal knowledge base by creating and maintaining documentation regarding all things hardware.