Overview:

is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our powerful, culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities:

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process. 

What will you be doing?

Managing customer service requests such as end-to-end order status management, for example:

order creation based on input from client and field sales representative

input and tracking of repair/calibration requests

manage product changes or returns

monitor end-to-end order process status and ensure closure

resolve questions around invoicing requirements, contract issues/administration or lease administration

Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests

Resolving problems by applying established policies, procedures and tactics

Determining and developing new or improved approaches to processes or tasks

Exercise sound planning and judgment when managing client requests

Solving a broad range of customer service problems varying in scope and complexity

Qualifications:

Language requirements: Native Finnish with high level of English, Swedish will be a plus

Minimum of 3 years relevant experience in a complex, fast-paced customer service environment

Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”

Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships

Good time management and organizational skills to maximize productivity

Detail and process oriented to ensure data accuracy and operational excellence

Proactively resolve complex issues with the best interest of customers and Keysight in mind

Positively manage stress that is typical in a customer service environment



Keysight is an Equal Opportunity Employer.