Customer Service Coordinator

Posted on Oct 2, 2024 by United Wholesale Mortgage
Pontiac, MI
Customer Service
Immediate Start
Annual Salary
Full-Time
 :

United Wholesale Mortgage (UWM), America’s largest mortgage lender, is looking for full-time Customer Service Coordinators for our Pontiac, Michigan campus.

We are looking for job seekers who are professional, interested in learning new skills and treat those around them with respect. If you’re thinking about changing jobs and want to work in a welcoming environment where you can make a real difference, we invite you to apply.

Staring at $15/hour with the potential for bonus

This is a full-time shift, Monday–Friday in

This position requires 100% full-time, on-site attendance

Most benefits available at 30 days

WHAT YOU WILL BE DOING:

Helping clients and providing a great experience by answering all their questions quickly and politely

Keeping detailed records of client calls, emails and transactions

Checking in with clients to make sure they're happy and helping us find ways to improve their experience

Communicating clearly and positively with clients, co-workers and other departments to solve customer problems and improve processes

Assisting new team members, helping them follow office etiquette and provide elite customer support

Using software to keep track of customer interactions and create reports

how one of our team members built a career out of a customer service assistant entry-level role at UWM.

WHAT WE NEED FROM YOU:

The Customer Service Coordinator role requires the following:

High school diploma or equivalent; additional education in business or a related field is a plus

Customer service experience

Positive attitude and strong work ethic

Proven communication and problem-solving skills — both verbal and written

Can handle many tasks and decide what’s most important in a busy environment

Ability to stay calm and professional under pressure

Preferred experience in Microsoft Office Suite and experience with customer relationship management software

THE PLACE & THE PERKS:

On-site Dunkin’, Starbucks and other convenient stores

Free pop and coffee

Free 24/7 access to state-of-the-art gym and basketball court

96 hours of paid time off (PTO) after your first 30 days

Paid training

Paid holidays

Medical, dental and vision insurance

Disability and life insurance

401(k) plan with company match up to 3%

And

For more details on our hiring process, frequently asked questions and other job opportunities, visit our .

DISCLAIMER:

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team leader, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at will." UWM is an Equal Opportunity Employer.

Reference: 203141800

https://jobs.careeraddict.com/post/95750567

Customer Service Coordinator

Posted on Oct 2, 2024 by United Wholesale Mortgage

Pontiac, MI
Customer Service
Immediate Start
Annual Salary
Full-Time
 :

United Wholesale Mortgage (UWM), America’s largest mortgage lender, is looking for full-time Customer Service Coordinators for our Pontiac, Michigan campus.

We are looking for job seekers who are professional, interested in learning new skills and treat those around them with respect. If you’re thinking about changing jobs and want to work in a welcoming environment where you can make a real difference, we invite you to apply.

Staring at $15/hour with the potential for bonus

This is a full-time shift, Monday–Friday in

This position requires 100% full-time, on-site attendance

Most benefits available at 30 days

WHAT YOU WILL BE DOING:

Helping clients and providing a great experience by answering all their questions quickly and politely

Keeping detailed records of client calls, emails and transactions

Checking in with clients to make sure they're happy and helping us find ways to improve their experience

Communicating clearly and positively with clients, co-workers and other departments to solve customer problems and improve processes

Assisting new team members, helping them follow office etiquette and provide elite customer support

Using software to keep track of customer interactions and create reports

how one of our team members built a career out of a customer service assistant entry-level role at UWM.

WHAT WE NEED FROM YOU:

The Customer Service Coordinator role requires the following:

High school diploma or equivalent; additional education in business or a related field is a plus

Customer service experience

Positive attitude and strong work ethic

Proven communication and problem-solving skills — both verbal and written

Can handle many tasks and decide what’s most important in a busy environment

Ability to stay calm and professional under pressure

Preferred experience in Microsoft Office Suite and experience with customer relationship management software

THE PLACE & THE PERKS:

On-site Dunkin’, Starbucks and other convenient stores

Free pop and coffee

Free 24/7 access to state-of-the-art gym and basketball court

96 hours of paid time off (PTO) after your first 30 days

Paid training

Paid holidays

Medical, dental and vision insurance

Disability and life insurance

401(k) plan with company match up to 3%

And

For more details on our hiring process, frequently asked questions and other job opportunities, visit our .

DISCLAIMER:

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team leader, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at will." UWM is an Equal Opportunity Employer.

Reference: 203141800

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