Unit Description:

Do you thrive in a fast-paced environment where change is the only constant

Sodexo is seeking Operations Manager 2 for Central Maine Medical Center, locate in Lewiston, Maine. Seeking an Environmental Service Manager. This candidate will manage a staff of 90, which are Sodexo paid. candidates that have a passion for driving and improving the patient experience. CMMC  is a general medical and surgical  hospital with 265  beds. This is a 1st shift Position, with some Weekends and Holidays. This position will report directly to a General Manager on - site. 

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. 

The successful candidate will:

be responsible for driving client and patient satisfaction scores;

provide a clean and safe environment for patients, visitors and staff 

effectively manages the Unit Operating System; 

support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;

have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;

possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;

can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

have experience effectively managing projects within agreed upon timelines;

are results and safety driven;

have in-depth knowledge of housekeeping systems and procedures;

have experience with vendor and contract management

have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;

can multi-task and set priorities;

are proficient with computers and other technology; and/or

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.