Belmont Recruitment are currently looking for an experienced Complaints Investigations Officer to join Wirral Council's Adult Social Care Team on an initial 3 month temporary contract. This is a full-time role working 36 hours per week, Monday to Friday.

Key Duties:

* To be responsible for processing, monitoring and investigating as appropriate all complaints registered under the department’s complaints procedures.

* To be responsible as required for dealing with political and other enquiries and referrals on behalf of the director of social services.

* To liaise with Social Services Managers regarding disciplinary issues arising from complaints.

* To provide information and advice to staff throughout the department on the operation of the complaints procedures and to assist staff training as and when required.

* To actively seek information from service users regarding the service they receive

* To prepare and present responses to queries from elected members as required by the Head of Branch or the Director of Adult Social Services.

* To provide written reports including the conclusions and recommendations of all investigations, advising on changes to policies, procedures and training as necessary.

* To provide quarterly reports to Branch and departmental management teams on patterns trends and outcomes of complaints.

* To provide feedback on the outcome of investigations to those with a need to know.

Requirements:

* Previous experience of working in Complaints in a Local Authority setting

* Knowledge of Adults Social Care

* Excellent customer service experience

* Ability to work on own initiative

Location - This role can be completed from home. No office presence is required.

If this role would be of interest, please apply with an up to date CV as soon as possible