Job Description

Job Description:

As an Entry Level Customer Service Assistant at Sonar Spark, you will be the first point of contact for our valued customers. Your role will involve providing support via phone, email, and chat, ensuring customer satisfaction and resolving any inquiries or issues efficiently. This is a fantastic opportunity to kickstart your career in customer service within a dynamic and supportive team environment.

Responsibilities:

Handle customer inquiries and complaints in a professional and timely manner.

Provide information about products and services to assist customers.

Troubleshoot and resolve customer issues, escalating when necessary.

Maintain detailed and accurate records of customer interactions.

Collaborate with team members to improve customer service processes.

Assist in administrative tasks related to customer support.