Job Description

Summary

The Front Office Manager will provide support to the Front Desk and Guest Services departments and will ensure smooth operation of these areas. The Front Office Manager will also welcome guests to the hotel, check guests in and out, coordinate hotel transportation, handle guest complaints and assist other departments as needed.  The manager acts as the interface between guests and the hotel.    

The budgeted salary range for this position is $68,000-$78,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.  

Job Posting Deadline 

Applications for this position will be accepted until November 3, 2024.

Essential Job Functions

•    Monitor and coach hotel policies and standards at the Front Desk and in Guest Services ensuring the best experience for every guest

•    Hire and train employees

•    Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest

•    Manage and maintain working environment and administration for staff

•    Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties 

•    Perform as Manager on Duty as required

•    Deals with all guest related issues as well as emergency and security situations in all areas of the hotel

•    Maintain to a high and safe standard the garage environment and the hotel vehicles 

•    Assists the Front Desk Manager, as needed, in the following duties: Daily Operations Report, future room blocking, lift ticket ordering, group billing, management of ALICE system, log and search Lost & Found items, Incident Reports, management of HMS, departmental scheduling to meet business needs

•    Review staff development and motivation

Ensure effective communication between the front desk and guest services in accordance with defined procedures and policies

•    Review guest arrivals/ departures and identify specific requirements as required

•    Organize airport transportation for guests and groups prior to arrival 

•    Perform regular vehicle inspection to ensure cleanliness inside and out

•    Ensure regular vehicle maintenance is up to date

•    Support other hotel departments as needed such as reservations, engineering & housekeeping 

•    Ensure cleanliness and integrity of the hotel, specifically guest rooms and public areas