Customer Support Specialist (Level 1)
Posted on Sep 18, 2024 by Voze
Sandy, UT
Insurance
Immediate Start
Annual Salary
Full-Time
About the Company
VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.
About the Role
The Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will be responsible for building solid relationships with Voze Customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.
What You'll Do
Monitor and respond to support requests via Phone and Email
Assist customers with technical issues, and product questions.
Identify customer needs and recommend the appropriate solutions
Document and track client support requests, interactions, and resolutions.
Respond to client requests with the documented SLA
Escalate client and product issues to the appropriate internal teams
Requirements
What You'll Need
Operate with a “Founders Mentality”
Prior experience in customer facing roles
Customer focused mindset with a drive for client satisfaction
Patience and empathy when dealing with non technical users
Adept at managing customer relationships through a CRM system
Nice to Haves
Strong problem-solving and analytical abilities
Excellent Multi-Tasking and Organizational Skills
Clear and effective communication skills (Verbal and Written)
Proficient with CRM or support ticketing systems
Working knowledge of iPhone and Android mobile devices
Strong ability to prioritize critical issues and measure them against other priorities
Outstanding relationship building and interpersonal skills
Benefits
Competitive salary
401K with matching (up to 4%)
Insurance benefits
Health insurance with HSA
HSA Employer contributions
Dental and Vision Insurance
Basic Life Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Accident Insurance
Medical Bridge Insurance
Employee Premiums covered in full
A challenging and fun work environment
Stocked Breakroom
10+ Paid Holidays
Flex Time Off
VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.
About the Role
The Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will be responsible for building solid relationships with Voze Customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.
What You'll Do
Monitor and respond to support requests via Phone and Email
Assist customers with technical issues, and product questions.
Identify customer needs and recommend the appropriate solutions
Document and track client support requests, interactions, and resolutions.
Respond to client requests with the documented SLA
Escalate client and product issues to the appropriate internal teams
Requirements
What You'll Need
Operate with a “Founders Mentality”
Prior experience in customer facing roles
Customer focused mindset with a drive for client satisfaction
Patience and empathy when dealing with non technical users
Adept at managing customer relationships through a CRM system
Nice to Haves
Strong problem-solving and analytical abilities
Excellent Multi-Tasking and Organizational Skills
Clear and effective communication skills (Verbal and Written)
Proficient with CRM or support ticketing systems
Working knowledge of iPhone and Android mobile devices
Strong ability to prioritize critical issues and measure them against other priorities
Outstanding relationship building and interpersonal skills
Benefits
Competitive salary
401K with matching (up to 4%)
Insurance benefits
Health insurance with HSA
HSA Employer contributions
Dental and Vision Insurance
Basic Life Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Accident Insurance
Medical Bridge Insurance
Employee Premiums covered in full
A challenging and fun work environment
Stocked Breakroom
10+ Paid Holidays
Flex Time Off
Reference: 201743203
https://jobs.careeraddict.com/post/95393937
Customer Support Specialist (Level 1)
Posted on Sep 18, 2024 by Voze
Sandy, UT
Insurance
Immediate Start
Annual Salary
Full-Time
About the Company
VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.
About the Role
The Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will be responsible for building solid relationships with Voze Customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.
What You'll Do
Monitor and respond to support requests via Phone and Email
Assist customers with technical issues, and product questions.
Identify customer needs and recommend the appropriate solutions
Document and track client support requests, interactions, and resolutions.
Respond to client requests with the documented SLA
Escalate client and product issues to the appropriate internal teams
Requirements
What You'll Need
Operate with a “Founders Mentality”
Prior experience in customer facing roles
Customer focused mindset with a drive for client satisfaction
Patience and empathy when dealing with non technical users
Adept at managing customer relationships through a CRM system
Nice to Haves
Strong problem-solving and analytical abilities
Excellent Multi-Tasking and Organizational Skills
Clear and effective communication skills (Verbal and Written)
Proficient with CRM or support ticketing systems
Working knowledge of iPhone and Android mobile devices
Strong ability to prioritize critical issues and measure them against other priorities
Outstanding relationship building and interpersonal skills
Benefits
Competitive salary
401K with matching (up to 4%)
Insurance benefits
Health insurance with HSA
HSA Employer contributions
Dental and Vision Insurance
Basic Life Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Accident Insurance
Medical Bridge Insurance
Employee Premiums covered in full
A challenging and fun work environment
Stocked Breakroom
10+ Paid Holidays
Flex Time Off
VOZE is on a mission to create software that sales reps love to use. We are driven by a commitment to excellence and a passion for innovation. Using our mission as our guide, we create solutions that positively impact the world. We are dedicated to pushing the boundaries of what's possible. Using AI, VOZE focuses on the nuances of in-person sales and tangible product interactions, while redefining how sales data is collected, processed, and leveraged.
About the Role
The Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will be responsible for building solid relationships with Voze Customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.
What You'll Do
Monitor and respond to support requests via Phone and Email
Assist customers with technical issues, and product questions.
Identify customer needs and recommend the appropriate solutions
Document and track client support requests, interactions, and resolutions.
Respond to client requests with the documented SLA
Escalate client and product issues to the appropriate internal teams
Requirements
What You'll Need
Operate with a “Founders Mentality”
Prior experience in customer facing roles
Customer focused mindset with a drive for client satisfaction
Patience and empathy when dealing with non technical users
Adept at managing customer relationships through a CRM system
Nice to Haves
Strong problem-solving and analytical abilities
Excellent Multi-Tasking and Organizational Skills
Clear and effective communication skills (Verbal and Written)
Proficient with CRM or support ticketing systems
Working knowledge of iPhone and Android mobile devices
Strong ability to prioritize critical issues and measure them against other priorities
Outstanding relationship building and interpersonal skills
Benefits
Competitive salary
401K with matching (up to 4%)
Insurance benefits
Health insurance with HSA
HSA Employer contributions
Dental and Vision Insurance
Basic Life Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Accident Insurance
Medical Bridge Insurance
Employee Premiums covered in full
A challenging and fun work environment
Stocked Breakroom
10+ Paid Holidays
Flex Time Off
Reference: 201743203
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