Customer Service Executive
Hybrid working 3 days in the office and 2 days from home.
Pertemps are recruiting for a Customer Service Executive on behalf of our award-winning client based in Burton-Upon-Trent on a full-time permanent basis.
Salary: £22,790, rising to £25,355 after probation.

Working 37.5 hours per week but must be able to work every other Saturday and Sunday with days back in the week.

Monday to Friday on a rota | between 9am – 6pm
Shift 1 – 9.00am – 5.00pm - Shift 2 - 10.00am – 6.00pm.
Saturdays - 9am - 5pm (Home Working)
Sundays - 10am to 4pm (Home Working)

Main duties:

Answer incoming calls from customers ensuring all their requirements are met within agreed service levels.
Admin duties – understanding the customer’s needs and liaising with departments to ensure we can meet the customers requirements.
Action cancellations in line with company processes.
Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
Handling late booking requests.
Assist with Customer Relations issues and call outs in particular any changes to customers arrangements ensuring they have all the correct revised information.
Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre
About you:

Previous experience within a Customer Service environment
Ability to work in a fast-paced environment with the ability to prioritise own workload
Excellent communicator both verbal and written with good attention to detail
A good team player whilst able to work on own initiative
Problem solving abilities with a pro-active approach and a positive attitude
Good IT skills
Benefits:

27 days holiday plus bank holidays
Holiday buy, option to purchase up to an additional 5 days leave
Up to 60% discount for you and friends and family on our award-winning holidays!
Career Pathway, as the company grows, we want you to grow with us.
Employee Assistance Programme
Access to a virtual dentist
Discounts from leading high street retailers, travel and entertainment companies
Pension Scheme & Life Assurance
Annual and quarterly team recognition awards ceremony
Social events, Christmas party, summer party, quizzes etc
Cycle to work scheme
Discounted gym membership
Health & wellbeing programme
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