Application Support Analyst

Seeking a motivated Service Manager to manage software releases and client integrations for a futures and derivatives product.

What Will You Be Involved With?

Technical Support and Client Management:
Manage software releases to customers and implementation follow-up
Provide technical support in a Windows/.NET/SQL Server environment and address product-related queries via calls, emails, and support tickets.
Product Integration and Configuration:
Help clients integrate Ateo products, manage import/export tasks, and oversee client onboarding.
Training and Demonstrations:
Conduct training sessions for IT personnel and end-users, demonstrate product functionality and create and maintain documentation and training materials.
Project Management, Analysis, and Client Liaison:
Manage project scope and delivery, understand and meet customer requirements.
Deployment and Maintenance:
Review open items regularly
Assess customers' needs and advise on potential upgrades and additional features to improve their product experience and output
Assist with product packaging, set up UAT and production environments, review backup and recovery processes, and document client deployments

What Will You Bring to the Table?

Experience in the Financial Future Derivatives sector.
Strong English verbal and written communication skills.
Strong analytical and problem-solving skills.
Analytical background with the ability to take requirements from inception to delivery.

What We Bring to the Table

Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension
Flexible work schedules - with some remote work.
25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents)
The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment.
Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation)
Milestone anniversary bonuses
Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion