Customer Service Executive
Posted on Sep 9, 2024 by CV-Library
Alton, Hampshire, United Kingdom
Customer Service
Immediate Start
£25k - £29k Annual
Full-Time
Specialist Medical equipment supplier requires an experienced Customer Service Executive to act as first point of contact for all customer enquiries relating to products and services.
Responsibilities:
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Customer purchase order processing & invoicing via post, email & online portals
Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.
Keep records of customer interactions, process customer accounts & make sure all data is accurate and up to date.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Supplier management; processing & sending of purchase order, delivery booking in, invoice process
Maintain regular contact with the Territory Managers to clarify and respond quickly to customer requirements. Generating customer leads where appropriate.
Sending weekly and monthly sales reports to reps
General Administration duties
Working closely with other areas of the business to ensure a smooth delivery of service.
Skills and experience:
Ability to work flexibly on own initiative and as part of a team.
At least 1 year’s experience in a busy customer service or administration role
Ability to prioritise and manage own workload.
Customer orientation and ability to adapt/respond to different customer groups.
Exceptional communication skills both written and verbal
Ability to multi-task, prioritize, and manage time effectively.
Excellent literacy and numerical skills
Experience using Microsoft Office (Word, Excel and Outlook)
Own transport a necessity due to office location
Responsibilities:
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Customer purchase order processing & invoicing via post, email & online portals
Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.
Keep records of customer interactions, process customer accounts & make sure all data is accurate and up to date.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Supplier management; processing & sending of purchase order, delivery booking in, invoice process
Maintain regular contact with the Territory Managers to clarify and respond quickly to customer requirements. Generating customer leads where appropriate.
Sending weekly and monthly sales reports to reps
General Administration duties
Working closely with other areas of the business to ensure a smooth delivery of service.
Skills and experience:
Ability to work flexibly on own initiative and as part of a team.
At least 1 year’s experience in a busy customer service or administration role
Ability to prioritise and manage own workload.
Customer orientation and ability to adapt/respond to different customer groups.
Exceptional communication skills both written and verbal
Ability to multi-task, prioritize, and manage time effectively.
Excellent literacy and numerical skills
Experience using Microsoft Office (Word, Excel and Outlook)
Own transport a necessity due to office location
Reference: 221976738
https://jobs.careeraddict.com/post/95031211
Customer Service Executive
Posted on Sep 9, 2024 by CV-Library
Alton, Hampshire, United Kingdom
Customer Service
Immediate Start
£25k - £29k Annual
Full-Time
Specialist Medical equipment supplier requires an experienced Customer Service Executive to act as first point of contact for all customer enquiries relating to products and services.
Responsibilities:
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Customer purchase order processing & invoicing via post, email & online portals
Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.
Keep records of customer interactions, process customer accounts & make sure all data is accurate and up to date.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Supplier management; processing & sending of purchase order, delivery booking in, invoice process
Maintain regular contact with the Territory Managers to clarify and respond quickly to customer requirements. Generating customer leads where appropriate.
Sending weekly and monthly sales reports to reps
General Administration duties
Working closely with other areas of the business to ensure a smooth delivery of service.
Skills and experience:
Ability to work flexibly on own initiative and as part of a team.
At least 1 year’s experience in a busy customer service or administration role
Ability to prioritise and manage own workload.
Customer orientation and ability to adapt/respond to different customer groups.
Exceptional communication skills both written and verbal
Ability to multi-task, prioritize, and manage time effectively.
Excellent literacy and numerical skills
Experience using Microsoft Office (Word, Excel and Outlook)
Own transport a necessity due to office location
Responsibilities:
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Customer purchase order processing & invoicing via post, email & online portals
Keep customers informed of the progress of their orders and ensure they are notified of any possible delays.
Keep records of customer interactions, process customer accounts & make sure all data is accurate and up to date.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Supplier management; processing & sending of purchase order, delivery booking in, invoice process
Maintain regular contact with the Territory Managers to clarify and respond quickly to customer requirements. Generating customer leads where appropriate.
Sending weekly and monthly sales reports to reps
General Administration duties
Working closely with other areas of the business to ensure a smooth delivery of service.
Skills and experience:
Ability to work flexibly on own initiative and as part of a team.
At least 1 year’s experience in a busy customer service or administration role
Ability to prioritise and manage own workload.
Customer orientation and ability to adapt/respond to different customer groups.
Exceptional communication skills both written and verbal
Ability to multi-task, prioritize, and manage time effectively.
Excellent literacy and numerical skills
Experience using Microsoft Office (Word, Excel and Outlook)
Own transport a necessity due to office location
Reference: 221976738
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