Job summary

The Administrator is primarily responsible for ensuring the accuracy and consistency of information submitted to the organisation by third party contractors, before it is provided to clients.

Accountabilities and responsibilities

· Accurately recording information in the relevant master spreadsheets.

· Reviewing information submitted by contractors to ensure compliance.

· Provide clear and concise information to contractors regarding any concerns relating to paperwork they have submitted.

· Liaising with contractors to answer any queries they may have and to resolve any concerns raised, in relation to the contractors submitted paperwork.

· Providing training to contractors, where required.

· Induction training for new team members.

· Speaking with customers to ensure both appropriate measure and property details held are accurate.

· Creating training material and completed document examples as points of reference for contractors.

· Completion of tracking documents provided by retailers, ensuring accurate information is recorded throughout.

· Maintaining an up-to-date knowledge.

· Uploading the relevant measure information to customer portals.

· Supporting other business areas with any queries.

· Adhering to document control guidelines

· Managing the team inbox and responding to emails within the agreed timescales