Service Delivery Lead
Posted on Sep 7, 2024 by International SOS Government Medical Services
Denver, CO
Other
Immediate Start
Annual Salary
Full-Time
Job Description
We are seeking a dedicated Service Delivery Lead to oversee and coordinate the delivery operations within our organization. The ideal candidate will be responsible for ensuring efficient and timely delivery of occupational health services to our clients, managing complex accounts, and maintaining high levels of customer satisfaction.
Duties and Responsibilities:
Plan and manage delivery schedules to ensure timely and efficient delivery of occupational health services.
Coordinate with drivers, logistics teams, and healthcare providers to optimize delivery routes and service delivery.
Monitor delivery progress and address any issues or challenges that arise during the service process.
Ensure compliance with transportation regulations, healthcare standards, and company policies.
Collaborate with sales teams and other departments to prioritize deliveries based on customer needs and service agreements.
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy.
Understand and manage the breadth and range of occupational health services offered by FOH.
Conduct customer site visits, teleconference meetings, and document interactions in the FOH customer management system.
Identify appropriate occupational health services based on accurate assessments of customer needs.
Develop accurate Work Orders, ensuring they are published and distributed to relevant service delivery units.
Manage the operational needs of complex accounts and customers that require a high degree of interaction.
Oversee the monthly charge QA for assigned accounts, ensuring accuracy and compliance.
Collaborate with Operations Managers, Program Managers, and Operations staff to develop, implement, and problem-solve projects and programs related to Clinical Operations for customers.
Skills:
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Effective problem-solving skills to address delivery challenges.
Proficiency in logistics software and tools.
Experience in quantum engineering is a plus but not required.
We are seeking a dedicated Service Delivery Lead to oversee and coordinate the delivery operations within our organization. The ideal candidate will be responsible for ensuring efficient and timely delivery of occupational health services to our clients, managing complex accounts, and maintaining high levels of customer satisfaction.
Duties and Responsibilities:
Plan and manage delivery schedules to ensure timely and efficient delivery of occupational health services.
Coordinate with drivers, logistics teams, and healthcare providers to optimize delivery routes and service delivery.
Monitor delivery progress and address any issues or challenges that arise during the service process.
Ensure compliance with transportation regulations, healthcare standards, and company policies.
Collaborate with sales teams and other departments to prioritize deliveries based on customer needs and service agreements.
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy.
Understand and manage the breadth and range of occupational health services offered by FOH.
Conduct customer site visits, teleconference meetings, and document interactions in the FOH customer management system.
Identify appropriate occupational health services based on accurate assessments of customer needs.
Develop accurate Work Orders, ensuring they are published and distributed to relevant service delivery units.
Manage the operational needs of complex accounts and customers that require a high degree of interaction.
Oversee the monthly charge QA for assigned accounts, ensuring accuracy and compliance.
Collaborate with Operations Managers, Program Managers, and Operations staff to develop, implement, and problem-solve projects and programs related to Clinical Operations for customers.
Skills:
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Effective problem-solving skills to address delivery challenges.
Proficiency in logistics software and tools.
Experience in quantum engineering is a plus but not required.
Reference: 196652989
https://jobs.careeraddict.com/post/94989796
Service Delivery Lead
Posted on Sep 7, 2024 by International SOS Government Medical Services
Denver, CO
Other
Immediate Start
Annual Salary
Full-Time
Job Description
We are seeking a dedicated Service Delivery Lead to oversee and coordinate the delivery operations within our organization. The ideal candidate will be responsible for ensuring efficient and timely delivery of occupational health services to our clients, managing complex accounts, and maintaining high levels of customer satisfaction.
Duties and Responsibilities:
Plan and manage delivery schedules to ensure timely and efficient delivery of occupational health services.
Coordinate with drivers, logistics teams, and healthcare providers to optimize delivery routes and service delivery.
Monitor delivery progress and address any issues or challenges that arise during the service process.
Ensure compliance with transportation regulations, healthcare standards, and company policies.
Collaborate with sales teams and other departments to prioritize deliveries based on customer needs and service agreements.
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy.
Understand and manage the breadth and range of occupational health services offered by FOH.
Conduct customer site visits, teleconference meetings, and document interactions in the FOH customer management system.
Identify appropriate occupational health services based on accurate assessments of customer needs.
Develop accurate Work Orders, ensuring they are published and distributed to relevant service delivery units.
Manage the operational needs of complex accounts and customers that require a high degree of interaction.
Oversee the monthly charge QA for assigned accounts, ensuring accuracy and compliance.
Collaborate with Operations Managers, Program Managers, and Operations staff to develop, implement, and problem-solve projects and programs related to Clinical Operations for customers.
Skills:
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Effective problem-solving skills to address delivery challenges.
Proficiency in logistics software and tools.
Experience in quantum engineering is a plus but not required.
We are seeking a dedicated Service Delivery Lead to oversee and coordinate the delivery operations within our organization. The ideal candidate will be responsible for ensuring efficient and timely delivery of occupational health services to our clients, managing complex accounts, and maintaining high levels of customer satisfaction.
Duties and Responsibilities:
Plan and manage delivery schedules to ensure timely and efficient delivery of occupational health services.
Coordinate with drivers, logistics teams, and healthcare providers to optimize delivery routes and service delivery.
Monitor delivery progress and address any issues or challenges that arise during the service process.
Ensure compliance with transportation regulations, healthcare standards, and company policies.
Collaborate with sales teams and other departments to prioritize deliveries based on customer needs and service agreements.
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy.
Understand and manage the breadth and range of occupational health services offered by FOH.
Conduct customer site visits, teleconference meetings, and document interactions in the FOH customer management system.
Identify appropriate occupational health services based on accurate assessments of customer needs.
Develop accurate Work Orders, ensuring they are published and distributed to relevant service delivery units.
Manage the operational needs of complex accounts and customers that require a high degree of interaction.
Oversee the monthly charge QA for assigned accounts, ensuring accuracy and compliance.
Collaborate with Operations Managers, Program Managers, and Operations staff to develop, implement, and problem-solve projects and programs related to Clinical Operations for customers.
Skills:
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Effective problem-solving skills to address delivery challenges.
Proficiency in logistics software and tools.
Experience in quantum engineering is a plus but not required.
Reference: 196652989
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