Service Delivery Lead Assistant
Posted on Sep 7, 2024 by International SOS Government Medical Services
Kansas City, MO
Other
Immediate Start
Annual Salary
Full-Time
Job Description
We are seeking a detail-oriented and organized Service Delivery Lead Assistant to support our team in delivering high-quality occupational health services. The ideal candidate will have a strong background in customer service within the health sector, experience in clinical management support, and the ability to work independently with minimal oversight. This role involves coordinating service delivery, managing customer interactions, and ensuring accurate and timely billing and reporting.
Primary Responsibilities:
Service Delivery Coordination:
Demonstrate comprehensive knowledge of the Federal Occupational Health (FOH) mission, vision, and customer service philosophy.
Maintain a thorough understanding of the range of occupational health services offered by FOH.
Coordinate service delivery with FOH Service Delivery Leads, ensuring that services are provided according to agency requirements and standards.
Billing and Customer Interaction:
Oversee activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Extensively interact with customers to address billing questions and resolve any uncollected charges.
Coordinate with customers and FOH to obtain funding for current services and clarify service details as needed.
Manage and maintain effective communication essential to the maintenance of service agreements.
Quality Assurance and Reporting:
Prior to physician medical review, manage a work group to ensure Quality Assurance (QA) on medical records, verifying that all services have been performed according to agency medical requirements and standards.
Assist in generating customer-specific reports that capture service utilization and activity under designated agreements.
Schedule services for client agencies as requested by FOH.
Secondary Responsibilities:
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of delivered services.
Continuously update and maintain established interagency agreement documents, including work orders.
Provide additional support as needed for other tasks related to service delivery and customer management.
Location: This position is based within the Federal government sector, with potential for occasional travel depending on project needs.
We are seeking a detail-oriented and organized Service Delivery Lead Assistant to support our team in delivering high-quality occupational health services. The ideal candidate will have a strong background in customer service within the health sector, experience in clinical management support, and the ability to work independently with minimal oversight. This role involves coordinating service delivery, managing customer interactions, and ensuring accurate and timely billing and reporting.
Primary Responsibilities:
Service Delivery Coordination:
Demonstrate comprehensive knowledge of the Federal Occupational Health (FOH) mission, vision, and customer service philosophy.
Maintain a thorough understanding of the range of occupational health services offered by FOH.
Coordinate service delivery with FOH Service Delivery Leads, ensuring that services are provided according to agency requirements and standards.
Billing and Customer Interaction:
Oversee activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Extensively interact with customers to address billing questions and resolve any uncollected charges.
Coordinate with customers and FOH to obtain funding for current services and clarify service details as needed.
Manage and maintain effective communication essential to the maintenance of service agreements.
Quality Assurance and Reporting:
Prior to physician medical review, manage a work group to ensure Quality Assurance (QA) on medical records, verifying that all services have been performed according to agency medical requirements and standards.
Assist in generating customer-specific reports that capture service utilization and activity under designated agreements.
Schedule services for client agencies as requested by FOH.
Secondary Responsibilities:
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of delivered services.
Continuously update and maintain established interagency agreement documents, including work orders.
Provide additional support as needed for other tasks related to service delivery and customer management.
Location: This position is based within the Federal government sector, with potential for occasional travel depending on project needs.
Reference: 196657116
https://jobs.careeraddict.com/post/94985718
Service Delivery Lead Assistant
Posted on Sep 7, 2024 by International SOS Government Medical Services
Kansas City, MO
Other
Immediate Start
Annual Salary
Full-Time
Job Description
We are seeking a detail-oriented and organized Service Delivery Lead Assistant to support our team in delivering high-quality occupational health services. The ideal candidate will have a strong background in customer service within the health sector, experience in clinical management support, and the ability to work independently with minimal oversight. This role involves coordinating service delivery, managing customer interactions, and ensuring accurate and timely billing and reporting.
Primary Responsibilities:
Service Delivery Coordination:
Demonstrate comprehensive knowledge of the Federal Occupational Health (FOH) mission, vision, and customer service philosophy.
Maintain a thorough understanding of the range of occupational health services offered by FOH.
Coordinate service delivery with FOH Service Delivery Leads, ensuring that services are provided according to agency requirements and standards.
Billing and Customer Interaction:
Oversee activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Extensively interact with customers to address billing questions and resolve any uncollected charges.
Coordinate with customers and FOH to obtain funding for current services and clarify service details as needed.
Manage and maintain effective communication essential to the maintenance of service agreements.
Quality Assurance and Reporting:
Prior to physician medical review, manage a work group to ensure Quality Assurance (QA) on medical records, verifying that all services have been performed according to agency medical requirements and standards.
Assist in generating customer-specific reports that capture service utilization and activity under designated agreements.
Schedule services for client agencies as requested by FOH.
Secondary Responsibilities:
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of delivered services.
Continuously update and maintain established interagency agreement documents, including work orders.
Provide additional support as needed for other tasks related to service delivery and customer management.
Location: This position is based within the Federal government sector, with potential for occasional travel depending on project needs.
We are seeking a detail-oriented and organized Service Delivery Lead Assistant to support our team in delivering high-quality occupational health services. The ideal candidate will have a strong background in customer service within the health sector, experience in clinical management support, and the ability to work independently with minimal oversight. This role involves coordinating service delivery, managing customer interactions, and ensuring accurate and timely billing and reporting.
Primary Responsibilities:
Service Delivery Coordination:
Demonstrate comprehensive knowledge of the Federal Occupational Health (FOH) mission, vision, and customer service philosophy.
Maintain a thorough understanding of the range of occupational health services offered by FOH.
Coordinate service delivery with FOH Service Delivery Leads, ensuring that services are provided according to agency requirements and standards.
Billing and Customer Interaction:
Oversee activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Extensively interact with customers to address billing questions and resolve any uncollected charges.
Coordinate with customers and FOH to obtain funding for current services and clarify service details as needed.
Manage and maintain effective communication essential to the maintenance of service agreements.
Quality Assurance and Reporting:
Prior to physician medical review, manage a work group to ensure Quality Assurance (QA) on medical records, verifying that all services have been performed according to agency medical requirements and standards.
Assist in generating customer-specific reports that capture service utilization and activity under designated agreements.
Schedule services for client agencies as requested by FOH.
Secondary Responsibilities:
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of delivered services.
Continuously update and maintain established interagency agreement documents, including work orders.
Provide additional support as needed for other tasks related to service delivery and customer management.
Location: This position is based within the Federal government sector, with potential for occasional travel depending on project needs.
Reference: 196657116
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog