Service Delivery Lead Assistant
Posted on Sep 7, 2024 by International SOS Government Medical Services
Denver, CO
Other
Immediate Start
Annual Salary
Full-Time
Job Description
We are seeking a motivated and detail-oriented Service Delivery Lead Assistant to support the operations and delivery of occupational health services within our organization. The ideal candidate will have experience in customer service within a health-related field or customer account management, along with strong organizational, communication, and problem-solving skills.
Responsibilities:
Service Fulfillment and Coordination:
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy, as well as a thorough understanding of the range of occupational health services offered by FOH.
Manage activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Coordinate with customers and FOH Service Delivery Leads to resolve uncollected charges, obtain funding for current services, and clarify services as needed.
Extensively interact with customers regarding billing questions and other communication essential to maintaining agreements.
Quality Assurance:
Manage a work group to ensure Quality Assurance (QA) is performed on medical records before physician review, confirming all services meet agency medical requirements, standards, and the Interagency Agreement (IAA).
Assist in generating customer-specific reports that capture utilization and activity under designated agreements.
Customer Support and Reporting:
Provide support in scheduling services for client agencies as requested by FOH.
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Continuously update and maintain interagency agreement documents, including Work Orders.
Secondary Duties:
Assist in the continuous updating and maintenance of established interagency agreement documents.
Support the development and management of customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Skills and Abilities:
Strong leadership and communication skills to effectively interact with various size organizations and diverse backgrounds.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Exceptional organizational skills with attention to detail and the ability to follow through on tasks.
Ability to prioritize and manage multiple projects simultaneously.
Independent problem-solving skills with minimal oversight required.
We are seeking a motivated and detail-oriented Service Delivery Lead Assistant to support the operations and delivery of occupational health services within our organization. The ideal candidate will have experience in customer service within a health-related field or customer account management, along with strong organizational, communication, and problem-solving skills.
Responsibilities:
Service Fulfillment and Coordination:
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy, as well as a thorough understanding of the range of occupational health services offered by FOH.
Manage activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Coordinate with customers and FOH Service Delivery Leads to resolve uncollected charges, obtain funding for current services, and clarify services as needed.
Extensively interact with customers regarding billing questions and other communication essential to maintaining agreements.
Quality Assurance:
Manage a work group to ensure Quality Assurance (QA) is performed on medical records before physician review, confirming all services meet agency medical requirements, standards, and the Interagency Agreement (IAA).
Assist in generating customer-specific reports that capture utilization and activity under designated agreements.
Customer Support and Reporting:
Provide support in scheduling services for client agencies as requested by FOH.
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Continuously update and maintain interagency agreement documents, including Work Orders.
Secondary Duties:
Assist in the continuous updating and maintenance of established interagency agreement documents.
Support the development and management of customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Skills and Abilities:
Strong leadership and communication skills to effectively interact with various size organizations and diverse backgrounds.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Exceptional organizational skills with attention to detail and the ability to follow through on tasks.
Ability to prioritize and manage multiple projects simultaneously.
Independent problem-solving skills with minimal oversight required.
Reference: 196655868
https://jobs.careeraddict.com/post/94986959
Service Delivery Lead Assistant
Posted on Sep 7, 2024 by International SOS Government Medical Services
Denver, CO
Other
Immediate Start
Annual Salary
Full-Time
Job Description
We are seeking a motivated and detail-oriented Service Delivery Lead Assistant to support the operations and delivery of occupational health services within our organization. The ideal candidate will have experience in customer service within a health-related field or customer account management, along with strong organizational, communication, and problem-solving skills.
Responsibilities:
Service Fulfillment and Coordination:
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy, as well as a thorough understanding of the range of occupational health services offered by FOH.
Manage activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Coordinate with customers and FOH Service Delivery Leads to resolve uncollected charges, obtain funding for current services, and clarify services as needed.
Extensively interact with customers regarding billing questions and other communication essential to maintaining agreements.
Quality Assurance:
Manage a work group to ensure Quality Assurance (QA) is performed on medical records before physician review, confirming all services meet agency medical requirements, standards, and the Interagency Agreement (IAA).
Assist in generating customer-specific reports that capture utilization and activity under designated agreements.
Customer Support and Reporting:
Provide support in scheduling services for client agencies as requested by FOH.
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Continuously update and maintain interagency agreement documents, including Work Orders.
Secondary Duties:
Assist in the continuous updating and maintenance of established interagency agreement documents.
Support the development and management of customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Skills and Abilities:
Strong leadership and communication skills to effectively interact with various size organizations and diverse backgrounds.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Exceptional organizational skills with attention to detail and the ability to follow through on tasks.
Ability to prioritize and manage multiple projects simultaneously.
Independent problem-solving skills with minimal oversight required.
We are seeking a motivated and detail-oriented Service Delivery Lead Assistant to support the operations and delivery of occupational health services within our organization. The ideal candidate will have experience in customer service within a health-related field or customer account management, along with strong organizational, communication, and problem-solving skills.
Responsibilities:
Service Fulfillment and Coordination:
Demonstrate comprehensive knowledge of FOH's mission, vision, and customer service philosophy, as well as a thorough understanding of the range of occupational health services offered by FOH.
Manage activity fulfillment or review service provider fulfillment to ensure accurate and timely billing into FOHS systems.
Coordinate with customers and FOH Service Delivery Leads to resolve uncollected charges, obtain funding for current services, and clarify services as needed.
Extensively interact with customers regarding billing questions and other communication essential to maintaining agreements.
Quality Assurance:
Manage a work group to ensure Quality Assurance (QA) is performed on medical records before physician review, confirming all services meet agency medical requirements, standards, and the Interagency Agreement (IAA).
Assist in generating customer-specific reports that capture utilization and activity under designated agreements.
Customer Support and Reporting:
Provide support in scheduling services for client agencies as requested by FOH.
Develop and maintain customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Continuously update and maintain interagency agreement documents, including Work Orders.
Secondary Duties:
Assist in the continuous updating and maintenance of established interagency agreement documents.
Support the development and management of customer-specific tracking tools to monitor the quality and timeliness of services delivered.
Skills and Abilities:
Strong leadership and communication skills to effectively interact with various size organizations and diverse backgrounds.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Exceptional organizational skills with attention to detail and the ability to follow through on tasks.
Ability to prioritize and manage multiple projects simultaneously.
Independent problem-solving skills with minimal oversight required.
Reference: 196655868
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