Job Description

Greeting, welcoming, and escorting guests to tables in the restaurant. Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service. The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with both internal and external guests are positive at all times.

Consistently offer professional, friendly and engaging service

Interact with arriving and departing guests

Answer the phone using company standards and etiquette

Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines

Use the Open Table system to input bookings and track Guest progress throughout the meal service periods

Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests

Escort guests to the appropriate table in the dining room

Act as point of contact between guests and leadership

Engage and interact with guests to create a friendly, attentive, and memorable dining experience

Tailor guest experience

Be familiar with all menu items and aspects and services of the property

Assist in cleaning, clearing and setting tables

Maintain cleanliness of the restaurant

Be familiar with all food outlets and amenities within the property

May assist with inventory and requisition forms

Be knowledgeable of general city information as well as hotel history

Be an ambassador for the department, the property and the brand

Other duties as assigned