AL787: Assistant Worktop Controller

Location: Taunton / Bridgewater

Salary: £39,500

First Military Recruitment are currently seeking an Assistant Workshop Controller on behalf of one o four clients.

Working hours are Monday to Friday 0730 – 1730.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

Providing feedback to customers on their service/repair, including pricing (estimating) of additional work when required, explaining the reasons fully and competently.
Assist with the day to day running of the workshop.
Assist with the managing all staff within the department, communicating instructions to technicians and ensuring that work is completed in a timely manner.
Costing jobs ready for invoicing.
Quality check job cards for audit purposes.
Assist with customers bringing in their vehicle for recall, scheduling and service or repair.
All aspects of compliance including DAF Check and RMI.
Skills and Qualifications:

A working technical understanding of vehicles in order to clearly explain repairs/additional repairs to customers.
Customer service skills, including dealing with difficult situations and an ability to up-sell services and products where appropriate.
Strong IT skills.
Awareness of warranty guidelines, service intervals, etc would an advantage.
Be organised, efficient and able to multi-task efficiently.
Be flexible, energised and a team player.
Previous experience in a similar role would be an advantage.
Assist with the management of efficiency, productivity and utilisation.
Meet all KPI targets set out by depot manager.
Attend relevant product training courses.
Benefits:

A market leading manufacturer led training plan to develop your skills.
22 days holiday + bank holidays.
Competitive employer pension.
Career development opportunities.
£2000 Referral bonus for successful introduction of fellow technicians.
Location: Taunton / Bridgewater

Salary: £39,500