Service Manager
Posted on Sep 5, 2024 by CV-Library
East Grinstead, West Sussex, United Kingdom
Automotive
Immediate Start
£35k - £45k Annual
Full-Time
JOB PURPOSE
The role of the Service Manager is to:
* Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
* Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Department/Business/Location:
Aftersales
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
* Maintain standards of performance of the parts and service teams through effective coaching and performance management.
* Recruit and select team members in line with organisational requirements.
* Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
* Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
* Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
* Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
* Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
* Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
* Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
* Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills & Requirements
Essential
* Passion for delivering excellent customer satisfaction.
* Good organisational and planning skills.
* Energy and enthusiasm.
* Excellent numeracy and literacy.
* A full understanding of all departments and KPI’s
* Competency in IT.
* Smart appearance.
* Full UK driving licence.
Experience
Essential
* Relevant motor industry experience.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities
The role of the Service Manager is to:
* Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
* Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Department/Business/Location:
Aftersales
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
* Maintain standards of performance of the parts and service teams through effective coaching and performance management.
* Recruit and select team members in line with organisational requirements.
* Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
* Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
* Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
* Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
* Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
* Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
* Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
* Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills & Requirements
Essential
* Passion for delivering excellent customer satisfaction.
* Good organisational and planning skills.
* Energy and enthusiasm.
* Excellent numeracy and literacy.
* A full understanding of all departments and KPI’s
* Competency in IT.
* Smart appearance.
* Full UK driving licence.
Experience
Essential
* Relevant motor industry experience.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities
Reference: 222132943
https://jobs.careeraddict.com/post/94920039
Service Manager
Posted on Sep 5, 2024 by CV-Library
East Grinstead, West Sussex, United Kingdom
Automotive
Immediate Start
£35k - £45k Annual
Full-Time
JOB PURPOSE
The role of the Service Manager is to:
* Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
* Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Department/Business/Location:
Aftersales
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
* Maintain standards of performance of the parts and service teams through effective coaching and performance management.
* Recruit and select team members in line with organisational requirements.
* Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
* Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
* Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
* Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
* Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
* Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
* Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
* Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills & Requirements
Essential
* Passion for delivering excellent customer satisfaction.
* Good organisational and planning skills.
* Energy and enthusiasm.
* Excellent numeracy and literacy.
* A full understanding of all departments and KPI’s
* Competency in IT.
* Smart appearance.
* Full UK driving licence.
Experience
Essential
* Relevant motor industry experience.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities
The role of the Service Manager is to:
* Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
* Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes.
Department/Business/Location:
Aftersales
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
* Maintain standards of performance of the parts and service teams through effective coaching and performance management.
* Recruit and select team members in line with organisational requirements.
* Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
* Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
* Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
* Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
* Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
* Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
* Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
* Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Skills & Requirements
Essential
* Passion for delivering excellent customer satisfaction.
* Good organisational and planning skills.
* Energy and enthusiasm.
* Excellent numeracy and literacy.
* A full understanding of all departments and KPI’s
* Competency in IT.
* Smart appearance.
* Full UK driving licence.
Experience
Essential
* Relevant motor industry experience.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities
Reference: 222132943
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