Customer Service Representative x 3
Epsom
£24,000 - £25,000
Permanent full time
Benefits:
* Scaled pension scheme - up to 16%
* Holiday allowance -23 days rising to 27 with service
* Parking permit for a local car park
* Discretionary bonus based on both the company & your performance
* Staff monthly draw, Perk box
* Bupa Private Medical Insurance
* Bupa Cash plan
* Professional study financial support
* Volunteer day per year
* Life assurance – 4x salary
* Income protection
* Season ticket loan
* Hybrid working options
* Buy and sell holiday
Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. This role offers opportunities to study for a professional qualification.
The successful candidate will report to the Customer Service Manager and will be a key member of the Customer Service team. You will ideally come from a customer service background. Training will be given.
Duties of the Customer Service Representative
* Providing excellent customer service
* Undertaking general day to day administration.
* Responsibilities
* Maintaining an up-to-date knowledge of all products and services offered by the company, its subsidiary and associated companies
* Answering customer calls and responding promptly, accurately and efficiently to all enquiries
* Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
* Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
* Assisting in the administration of operations including the provision of any necessary statistical information
* Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
* Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.:
* Assisting with all aspects of the Registration process in line with company procedures
Personal Specification for the Customer Service Representative
* Ideally previous experience call handling and customer service experience.
* Excellent customer service and time management skills
* Organised and methodical with the ability to multitask, whilst being flexible and adaptable
* The ability to learn fast and is a keen team player