Twelve-month fixed term contract
Competitive salary + excellent benefits package
Immediate start

We are looking for an individual to join our client, where you will work as part of the existing Quality Assurance team.

You will need to have previous Quality Assurance experience or alternatively experience working in Risk & Controls, with a desire to move into a QA role. You will be supporting specific business areas, monitoring day to day operations ensuring company protocols are being followed and feedback to individuals and management your findings. Ideally you will also have worked in either Finance, Insurance, or Banking (regulated environment).

You must be a confident, approachable and friendly individual, keen to use your initiative whilst continuing to learn.

This is a great opportunity to join an organisation that is going through a lot of change and could offer future career opportunities.

Duties:

Assessing the performance of a team of agents in an operational area
Conducting monitoring activities as outlined in the company's QA framework
Gathering and analysing data from monitoring activities to support information flow, challenge processes, and perform Root Cause Analysis
Providing feedback to agents and management as needed
Identifying trends and reporting insights to the QA ManagerThe Individual:

Previous Quality Assurance Experience is essential as you will need to be able to hit the ground running
Knowledge in the Financial Services or Consumer Credit sector
Good communicator
Data analysis and MI production
Management skills
Ability to multitask

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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