IT Support Specialist

IT Support Specialist
Bedford | Hybrid (1-2 Days Per Week)
£36,000 - £40,000 + Excellent Benefits
Looking for more than just another Service Desk role?
If you're an IT Support Engineer (Snr 2nd Line) who enjoys solving problems and getting involved in projects that genuinely improve the business, this could be exactly what you're looking for.
We're recruiting for an IT Support Specialist (2nd Line) to join the internal technology team of one of Bedford's leading software companies.
Yes, you'll provide 1st and 2nd line support to colleagues across the business...
But this isn't a ticket factory.
You'll also play a key role in delivering internal IT projects, modernising infrastructure, improving security, rolling out new technologies and helping shape the future of the IT environment.
If you're someone who enjoys learning, wants exposure to enterprise technologies and is looking to develop beyond day-to-day support, we'd love to hear from you.
What you'll be doing
* Providing 1st & 2nd Line IT support to internal users
* Building, deploying and configuring Windows devices
* Supporting Microsoft 365, Active Directory and Azure Entra ID
* Working with Microsoft Intune and endpoint management
* Getting involved in infrastructure improvements and IT projects
* Supporting networking, servers and office technology
* Helping improve security, compliance and system resilience
* Assisting with hardware installations and data centre activities
* Working within ITIL best practice
* Collaborating with an experienced internal IT team
We're looking for experience in
* 1st / 2nd Line IT Support
* Windows Server
* Active Directory
* Microsoft 365
* Azure Entra ID
* Microsoft Intune
* Networking (DNS, DHCP, TCP/IP)
* VPNs & Firewalls
* Hardware deployment & troubleshooting
* Excellent customer service and communication skills
Why apply?
* Salary of £36,000 - £40,000
* Hybrid working (1-2 days per week in Bedford)
* Excellent benefits package
* Modern Microsoft technology stack
* Exposure to cloud technologies and enterprise infrastructure
* Genuine project work alongside day-to-day support
* Clear opportunities to develop your technical skills and career
* Friendly, collaborative technology team
If you're currently working in a Service Desk or IT Support role and are looking for the chance to broaden your technical exposure whilst working on meaningful IT projects, this is an excellent next step.
Apply today or get in touch with Darren at S-SA Digital Recruitment for a confidential conversation