Role Purpose

This is a senior customer-facing role responsible for owning the low-level customer solution. The position provides technical leadership and support to a virtual team of highly skilled professionals and is accountable for the detailed customer design, development, delivery, and testing of complex WAN solutions.

The role is engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability and then ensures detailed solution compliance throughout delivery. Ownership continues until the solution is accepted into operation by the customer services organization and the warranty support period has expired.

Key Accountabilities

• Provide technical accountability and leadership for the virtual team responsible for the detailed design, development, delivery, and testing of complex customer solutions.

• Work alongside the Project Manager to provide assurance and governance for technical solution components.

• Conduct low-level discovery of existing solution components and manage the transition from the current to the proposed solution.

• Review, sign off, and accept pre-sales High-Level Designs (HLDs) and Statements of Requirements on behalf of the Solution Integration team.

• Own the Solution Integration Statement of Work, translating high-level designs and requirements into detailed technical deliverables.

• Identify risks, assumptions, issues, and dependencies for inclusion in the programme risk register.

• Own and manage technical risks and issues throughout solution delivery.

• Operate Solution Integration governance processes and ensure accountability across internal and external technical teams.

Core Competencies, Knowledge & Experience

• Strong technical planning skills across customer, internal, and third-party technical teams.

• Ability to build effective and influential relationships with technical, service, and delivery teams.

• Experience managing internal and external technical teams.

• Significant experience within the fixed product market and a deep understanding of complex WAN and LAN customer solutions.

• Proven track record of delivering large-scale, complex IT/Telco customer solutions.

• Demonstrable leadership and organizational skills.

• Excellent written and verbal communication skills.

Technical Skills & Qualifications

• CCNA

• CCNP Enterprise

• In-depth knowledge of IP Networking

• Knowledge of WAN network elements and products, including 3G/4G and satellite technologies

• Knowledge of Firewall solutions and platforms

• Proficiency in Microsoft Office products, particularly Excel

Key Performance Indicators (KPIs)

• Delivery in line with the Statement of Work

• Quality of solution delivery

• Customer satisfaction