Location: Edinburgh, UK

Working Pattern: Hybrid (3 days onsite)
Contract: 12 Months
Rate: Competitive Market Rates £

Overview

We are looking for an experienced ServiceNow Senior Developer to join a large-scale financial services programme. You will be responsible for developing, enhancing, and supporting ServiceNow solutions while ensuring adherence to platform best practices, governance, security, and performance standards.

Key Responsibilities

• Design, develop, and maintain ServiceNow platform solutions and customisations.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Build and support workflows, Flow Designer solutions, Service Catalog items, and integrations.
• Provide L2/L3 support for incidents, defects, and enhancement requests.
• Troubleshoot issues related to Scripting, integrations, access controls, and data integrity.
• Support platform upgrades, patches, and regression testing.
• Collaborate with architects, consultants, and business stakeholders.
• Maintain technical documentation and support audit and compliance activities.

Required Experience

• 5+ years' experience as a ServiceNow Developer within enterprise environments.
• Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules.
• Solid understanding of CMDB, CSDM, CI relationships, and data quality controls.
• Experience with Flow Designer, Workflows, Service Catalog, and platform integrations.
• Strong knowledge of REST/SOAP APIs, MID Server, and data imports.
• Experience troubleshooting performance issues, ACLs, and customisations.
• Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices.

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation

Desirable Skills

• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to work effectively in fast-paced delivery environments.