Location: Edinburgh, UK

Working Model: Hybrid (3 days per week onsite)
Contract Length: 12 Months
Rate: Competitive Market Rates

The Role

We are looking for an experienced ServiceNow Architect to support a major transformation programme within the Banking, Financial Services and Insurance sector.

You will be responsible for defining and governing ServiceNow architecture, ensuring scalable, secure and high-performing solutions aligned with business and technology objectives.

Key Responsibilities

• Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps.
• Design solutions across ITSM, ITOM, ITAM and CMDB.
• Provide architectural leadership and technical governance.
• Translate business requirements into scalable ServiceNow solutions.
• Guide development teams and promote best practices.
• Ensure platform security, compliance, stability and performance.
• Oversee integrations with enterprise systems and third-party applications.
• Support CMDB, CSDM, data quality and platform upgrade initiatives.

Required Experience & Skills

• 10+ years of IT experience, including 5+ years as a ServiceNow Architect.
• Proven experience delivering enterprise-scale ServiceNow solutions.
• Strong expertise in ServiceNow development, Scripting and integrations.
• Experience with Business Rules, Client Scripts, Flow Designer and Service Catalog.
• Strong knowledge of ITOM, ITAM, BCM, S2P, IRM and TPRM.
• Experience with REST/SOAP APIs, MID Server and data imports.
• Good understanding of CMDB, CSDM and CI relationships.
• Experience working in Agile/Scrum environments.
• Strong communication and stakeholder management skills.

Certifications

Required

• ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
• ITIL Foundation

Desirable

• ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM)