ServiceNow Developer

Our client, a leading global supplier for IT services, requires ServiceNow Senior Developer to be based at their client's office in Edinburgh, UK.

This is a hybrid role - you can work remotely in the UK and attend the Edinburgh office 3 days per week .

This is a 12 month temporary contract to start ASAP

Day rate: Competitive Market rate

Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM)

Key Responsibilities

• Strong experience in ServiceNow Scripting:
• Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions
• Hands-on development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge)
• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
• Strong experience in Flow Designer, Workflows, and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations

Key Requirements

Essential Skills:

• 5 - 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments
• Design, develop, and enhance ServiceNow platform customizations as per business requirements
• Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests
• Develop and maintain scripts, workflows, catalog items, and integrations
• Troubleshoot complex issues related to Scripting, access controls, inegrations, and data integrity
• Support ServiceNow upgrades, patches, and regression testing activities
• Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations
• Collaborate with process owners, architects, and functional consultants
• Maintain technical documentation, design artifacts, and knowledge articles
• Support audits, compliance checks, and platform governance requirements

Certifications:

• ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
• ITIL Foundation
• Experience in JavaScript, AngularJS, HTML, and ITSM best practices.

Desirable Skills:

• Excellent communication and interpersonal skills
• Strong problem solving and analytical abilities
• Good team management and time management skills
• Ability to work fast-paced project environments

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.