Infrastructure Operations Manager
Location: London (3 days per week in office)

We are seeking an experienced Infrastructure Operations Manager to lead the day-to-day management of our hybrid infrastructure estate, covering cloud, on-premise, network, identity, backup, disaster recovery, and security platforms.

This is a hands-on leadership role with responsibility for ensuring a secure, resilient, and high-performing infrastructure environment while driving continuous improvement, reducing risk, and managing technical debt.

Key Responsibilities

• Lead infrastructure operations across Azure, on-prem, networking, identity, backup, DR, and security platforms.
• Ensure platform stability, performance, monitoring, patching, and operational excellence.
• Act as the senior escalation point for infrastructure incidents and problem management.
• Drive disaster recovery readiness, resilience testing, and risk remediation.
• Manage outsourced support providers and third-party vendors, ensuring SLA performance.
• Deliver infrastructure projects, upgrades, migrations, and automation initiatives.
• Lead and develop a small team of infrastructure engineers.
• Maintain strong governance, security, and operational standards.

Key Skills & Experience

• 5+ years leading IT infrastructure operations within a hybrid cloud environment.
• Experience managing internal, offshore, or outsourced teams.
• Strong knowledge of Azure, networking, identity management, backup, and security technologies.
• Proven success improving operational stability, reducing risk, and delivering infrastructure change.
• Experience with ITIL processes, disaster recovery, and service management.
• Excellent stakeholder management and communication skills.

Desirable Technologies
Azure, Entra ID, Active Directory, Office 365, Fortinet, Meraki/Cisco, Mimecast, Rubrik, Acronis, SQL, AVD, automation, monitoring platforms, and ITOM/CMDB tooling.