Overview:

Marriott Hotel Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.

Responsibilities:

Greet and welcome guests upon arrival and departure

Check guests in and out efficiently and accurately

Manage reservations via phone, email, and in-person

Handle guest inquiries, requests, and complaints promptly and professionally

Process payments and manage the cash drawer

Provide information about the hotel, available rooms, rates, and amenities

Coordinate with housekeeping and maintenance staff to ensure guest satisfaction

Maintain a neat and organized front desk area

Adhere to all hotel policies, procedures, and safety guidelines

Qualifications:

High school diploma or equivalent

Previous experience in a customer service role, preferably in the hospitality industry

Proficiency with hotel management software (e.g., OPERA, Protel) is a plus

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Ability to work a flexible schedule, including nights, weekends, and holidays

Professional appearance and demeanor

Ability to stand for extended periods

Benefits:

Competitive pay

Health, dental, and vision insurance

Paid time off

Opportunities for career advancement and professional development