Overview:

Supervise overnight Front Desk to maintain established operational standards and maximize guest service and profit for the hotel.  Assist in working with & training new overnight employees.  Make sure the overnight is staffed properly at each hotel.

Responsibilities:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Help make find and maintain staffing levels at all properties

Train, cross-train, and re-train (when necessary) overnight desk/auditors.

Help Motivate and Empower all overnight staff

Cover shifts when needed

Make schedules for the security team

Make any corrections and adjustments that need to be done prior to the desk day

Maintain that all files and resets on the systems are updated for the next day’s operations—and the dates are changed

Make sure audit reports are getting run and distributed to the correct people,

Assist Security with any guest issues or disturbances that may arise

Ensure all security functions are being done ~~ doors locked, express check outs, hallway checks, noise complaints

Any other duties the Front Office Manager or Finance assigns

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWDLEGE REQUIRED

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Ability to communicate in English. 

Ability to achieve positive guest relations and maximize guest satisfaction. 

Ability to guide, coach & hold staff accountable in a positive manner 

Ability to enforce all company rules and SOPs.

Strong computer skills & have a core business sense

Qualifications:

EDUCATION AND EXPERIENCE REQUIRED:

High School education or equivalent experience preferred

Hotel Experience/Customer service

Supervisor experience preferred

Security experience recommended

Valid Driver's License required