IT Infrastructure Technician
Posted on Oct 10, 2024 by Naphcare, Inc.
Birmingham, AL
IT
Immediate Start
Annual Salary
Full-Time
Overview:
NaphCare is hiring an IT Infrastructure Technician just like you on-site at our Corporate Headquarters located in Birmingham, AL.
As an IT Infrastructure Technician, you will be expected to provide top tier support related to the design, installation, management, and maintenance of our nationwide network of sites and users.
NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 5000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.
NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.
NaphCare Full Time Benefits:
Prescriptions free of charge through our health plan
Health, dental & vision insurance that starts day one!
We offer low cost benefits to our employees and their families
Employment Assistance Program (EAP) services
100% vested 401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
On-site education
Free Continuing Education!
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.
We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.
Responsibilities:
Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
Network Support: Perform walkthroughs and assess network needs, including determining the number of drops required to provide connectivity to devices in a given area, and document these needs in detail and assist in configuring and troubleshooting network connections for all devices
Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
Travel: Travel as needed to support on-site needs and projects
Qualifications:
Proven experience in a technical support role, ideally in a networked environment
Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
Strong understanding of Windows operating systems and common software applications
Excellent problem-solving skills and ability to work under pressure
Strong communication skills and ability to explain technical issues to non-technical users
Experience assessing network needs and documenting detailed connectivity requirements
Proven ability to work collaboratively with internal teams and external vendors
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Willingness and ability to travel as needed
Equal Opportunity Employer: disability/veteran
NaphCare is hiring an IT Infrastructure Technician just like you on-site at our Corporate Headquarters located in Birmingham, AL.
As an IT Infrastructure Technician, you will be expected to provide top tier support related to the design, installation, management, and maintenance of our nationwide network of sites and users.
NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 5000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.
NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.
NaphCare Full Time Benefits:
Prescriptions free of charge through our health plan
Health, dental & vision insurance that starts day one!
We offer low cost benefits to our employees and their families
Employment Assistance Program (EAP) services
100% vested 401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
On-site education
Free Continuing Education!
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.
We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.
Responsibilities:
Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
Network Support: Perform walkthroughs and assess network needs, including determining the number of drops required to provide connectivity to devices in a given area, and document these needs in detail and assist in configuring and troubleshooting network connections for all devices
Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
Travel: Travel as needed to support on-site needs and projects
Qualifications:
Proven experience in a technical support role, ideally in a networked environment
Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
Strong understanding of Windows operating systems and common software applications
Excellent problem-solving skills and ability to work under pressure
Strong communication skills and ability to explain technical issues to non-technical users
Experience assessing network needs and documenting detailed connectivity requirements
Proven ability to work collaboratively with internal teams and external vendors
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Willingness and ability to travel as needed
Equal Opportunity Employer: disability/veteran
Reference: 203996926
https://jobs.careeraddict.com/post/96079608
IT Infrastructure Technician
Posted on Oct 10, 2024 by Naphcare, Inc.
Birmingham, AL
IT
Immediate Start
Annual Salary
Full-Time
Overview:
NaphCare is hiring an IT Infrastructure Technician just like you on-site at our Corporate Headquarters located in Birmingham, AL.
As an IT Infrastructure Technician, you will be expected to provide top tier support related to the design, installation, management, and maintenance of our nationwide network of sites and users.
NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 5000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.
NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.
NaphCare Full Time Benefits:
Prescriptions free of charge through our health plan
Health, dental & vision insurance that starts day one!
We offer low cost benefits to our employees and their families
Employment Assistance Program (EAP) services
100% vested 401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
On-site education
Free Continuing Education!
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.
We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.
Responsibilities:
Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
Network Support: Perform walkthroughs and assess network needs, including determining the number of drops required to provide connectivity to devices in a given area, and document these needs in detail and assist in configuring and troubleshooting network connections for all devices
Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
Travel: Travel as needed to support on-site needs and projects
Qualifications:
Proven experience in a technical support role, ideally in a networked environment
Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
Strong understanding of Windows operating systems and common software applications
Excellent problem-solving skills and ability to work under pressure
Strong communication skills and ability to explain technical issues to non-technical users
Experience assessing network needs and documenting detailed connectivity requirements
Proven ability to work collaboratively with internal teams and external vendors
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Willingness and ability to travel as needed
Equal Opportunity Employer: disability/veteran
NaphCare is hiring an IT Infrastructure Technician just like you on-site at our Corporate Headquarters located in Birmingham, AL.
As an IT Infrastructure Technician, you will be expected to provide top tier support related to the design, installation, management, and maintenance of our nationwide network of sites and users.
NaphCare is a family owned, healthcare technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 35 years. Come join our team of over 5000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do.
NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare.
NaphCare Full Time Benefits:
Prescriptions free of charge through our health plan
Health, dental & vision insurance that starts day one!
We offer low cost benefits to our employees and their families
Employment Assistance Program (EAP) services
100% vested 401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
On-site education
Free Continuing Education!
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
NaphCare has a partnership with NetCE that provides CEU/CME for our staff. NetCE uses a rigorous peer review process to ensure that all activities and content are up-to-date. This service streamlines continuing education for all NaphCare Employees to meet state specific requirements for maintaining licensing.
With NaphCare, you'll play a critical role in our continuing mission to be the leading provider of quality healthcare in the correctional industry. If you want a career that will make a difference, choose the company that is different.
We support your growth and internal promotion. Once hired, we encourage our employees to continue to seek opportunities for advancement and leadership.
Responsibilities:
Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
Network Support: Perform walkthroughs and assess network needs, including determining the number of drops required to provide connectivity to devices in a given area, and document these needs in detail and assist in configuring and troubleshooting network connections for all devices
Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
Travel: Travel as needed to support on-site needs and projects
Qualifications:
Proven experience in a technical support role, ideally in a networked environment
Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
Strong understanding of Windows operating systems and common software applications
Excellent problem-solving skills and ability to work under pressure
Strong communication skills and ability to explain technical issues to non-technical users
Experience assessing network needs and documenting detailed connectivity requirements
Proven ability to work collaboratively with internal teams and external vendors
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Willingness and ability to travel as needed
Equal Opportunity Employer: disability/veteran
Reference: 203996926
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