As an expert in the travel market you will use your knowledge, experience, and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Americas Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing, reissuing, cancellations, refunds, and exchanges, along with supporting our Commercial and Finance teams with ensuring accurate booking data is stored in our back-office systems on an adhoc basis. Your exceptional comprehension of the GDS booking technology and passion for travel, will help to drive supplier revenue results through utilizing relationships and/or contracts to achieve peak performance within Travel.

Requirements

Education/Experience:

·       Degree level education or equivalent industry experience

·       Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and Net Fares; Amadeus preferred

·       Knowledge of Travel industry regulations and operating licenses

·       Experience working with IATA, BSP and ARC

·       Well-travelled with a good international understanding of different destinations

·       Excellent research skills

·       Comprehensive knowledge of Office Word, MS Outlook Knowledge, Skills and Behaviors:

·       Fluent in English, both written and spoken

·       Able to communicate in a confident manner both verbally and via email

·       Ability to be able to perform work accurately and thoroughly independently

·       Passion for delivering high quality personalized support

·       Well-earned and proven reputation for genuinely outstanding service to customers

·       A proven track record for impeccable time management and organizational skills

·       Adaptability to an evolving business and think globally

·       Initiative and creativity to ensure the needs of our members are met and exceeded at regularly

·       Experience in handling customer escalations to resolution

·       Ability to handle sensitive and confidential company matters with discretion

·       Sound commercial judgment with an ability to identify suppliers and negotiate benefits for our members

·       Proven multitasker with an ability to juggle multiple priorities simultaneously

·       Flexibility to work weekends/early/late shifts for our team to provide the required hours of service  to our Lifestyle Managers is a must. Hours can vary from 4AM – 10PM local time.

Benefits

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Tuition reimbursement

Vision insurance