Job Description

General Summary Of Duties:

Provide direction and supervision of all housekeeping activities for the hotel to ensure the highest level of cleanliness and guest satisfaction are maintained. 

Role and Responsibilities: (Includes but is not limited to the following)

To physically inspect guest rooms suites by checking beds, bathrooms, fixtures, floors, closets, etc., to ensure cleanliness and standards are met.

Provide instructions, assistance and direction to department employees.

Performance Evaluation: Communicate in written format the performance of employees within the department.

Counsel: To physically communicate by verbal communication deficiencies, problems, and arrive at solutions.

Employment: Physically review submitted applications and select the best possible candidate for position available.

Discipline: Physically review, counsel, or write necessary discipline notices such as verbal warnings, written warnings and termination procedures.

Train employees by illustrations, demonstrations using job knowledge and skills and provide skills and provide encouragement to do a good job or to continue to do a satisfactory job. 

Physically supervise and manage the operation providing leadership, directions, instructions, plans of action, discipline, hiring, while controlling cost/expenses and making decisions.

Communicate by way of written form, or review data that pertains to guest room, Hotel floors, employees, Hotel situations, and reports that are directed to the department.

Provide, gather and retain information that relates to the Hotel, assist in job performances, guest needs, conventions, showrooms, restaurants and other areas of importance.

Review/retrieve/input valuable information such as room status, guest history, work order, trip tickets, renovation  projects, convention information and other stored data.

Retention of housekeeping records and documents and filing/storing in specified areas.

Forecast: Physically review the occupancy for the upcoming month, determine necessary amount of employees needed, dollar-amount to be spent.

Order furniture, fixtures, placing of case goods, directing trades and crafts in completing projects and monitoring schedules and time frames.

Payroll: Physically monitor and control payroll costs and expenses by reviewing daily reports and making necessary adjustments.

Budget: Analyze/department needs and prepare written proposal along with the amount to be spent submitting for approval.