Job Description

A Foreign Trade Zone (FTZ) Customer Service Rep will be expected to ensure timely and accurate operations while providing exceptional customer service within the FTZ Department.

•    Transfer customs declaration information from documents, or other sources into the Foreign Trade Zone system to allow for the build of a valid FTZ Admission

•    Track and Trace international shipments

•    Ensure smooth, accurate and timely submission of FTZ entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies

•    Timely dispatch of freight to truckers and coordinate delivery

•    Ensure accurate and timely client and service provider billing

•    Identify and manage exceptions while identifying opportunities for continual improvement in processes

•    Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.

•    Ensure compliance at all times by following government regulations and company policies

Preferred Qualifications:

•    Customs Brokerage Experience with a focus on Foreign Trade Zones with good knowledge of brokerage processes and interactions with government agencies is preferred

•    Experience with working with truckers, terminals, forwarders and carriers

•    Driven and motivated to continue in a career in international logistics

•    Must be able to work out of the El Paso office

•    High School Degree or equivalent required

•    Must be legally authorized to work in the United States

•    Must not require future sponsorship for employment visa

•    Must have the ability to work overtime in support of the department's needs

•    Fluent in English, both written and verbal

•    Good computer skills (Word, Excel, and familiarity with PowerPoint)

•    Familiarity with 10-key usage

•    Ability to multi-task and prioritize throughout the workday while remaining focused and organized

•    Demonstrated ability to be proactive in thought and action

•    Strong organizational skills

•    Analytical with a strong attention to detail

•    Effective interpersonal skills, including proven ability to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results

•    Ability to work independently and in a collaborative team environment

•    Willing to pitch in and help on last-minute projects or assist team members

•    Excellent written, verbal, and interpersonal communication skills

•    Has a demonstrated strong work ethic, and reliability

•    Comfortable working in a professional business environment

•    Proven ability and desire to learn new software and technologies