Position Description :

Looking for a career where you can make a difference every day? Discover this opportunity to become a Highway Emergency Response Operator (HERO) Training Manager in El Paso, Texas!

Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents. 

The training manager is responsible for development and implementation of the approved training program for the TxDOT Highway Emergency Response Operator (HERO) program in El Paso, Texas

As a Training Manager, you can expect to:

Oversees training program of HERO Operators

Responsible for the development and maintenance of the HERO patrol operations procedures, training manuals, and contact lists

Responsible for supporting the development and conducting of HERO training including software, communication and operational training

Responsible for developing and conducting Incident Management training

Assist Program Manager in oversight of HERO Patrol Operator activities

Develop and administer the HERO Safety program

Qualifications:

To be successful in this role, you will have:

Have at least two years of experience as a SSP Shift Supervisor, Law Enforcement officer, or similar Traffic Incident Management role.

Successfully complete all HERO Operator training requirements and be certified as a HERO Operator.

Possess excellent oral and written communication skills to facilitate communication with partner agencies for HERO and TIM-related training and education

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Preferred Skills and Experience:

2+ years of experience within the last five years with overall training responsibility for a HERO of similar Traffic Incident Management program.

Prior Law Enforcement, Fire Department and/or Department of Transportation experience in managing traffic incidents

If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Company Overview :

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at (phone number removed), option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.