Job Description

As the Director of Financial Systems at Freshworks, you will leverage your creativity and innovative thinking to enhance our enterprise applications integration and optimize our financial systems landscape. Your primary focus will be on improving business process efficiency through the development of automated solutions and effective architecture. 

This position reports directly to the VP of Enterprise Business Applications and collaborates closely with the finance team to design impactful solutions, prioritize initiatives, and drive continuous process improvements. You will also engage with peers across various business functions, such as GTM and HR, to ensure a holistic approach to system design. 

In this dual-role capacity, you will lead a team of financial systems analysts, developers, and administrators, combining strategic leadership with hands-on involvement 

Key Responsibilities:

Collaborate with the line of business (LOB) and functional teams to provide thought leadership, program management, and design innovative financial systems solutions 

Work alongside the global finance team to establish best practice processes and system integrations that enhance efficiency and optimize the financial systems landscape

Maintain in-depth knowledge of regulatory and security requirements to ensure full compliance across all financial systems 

Lead efforts to optimize solutions, ensuring supportability through efficient searches, scripting, and workflow enhancements

Oversee the administration of financial systems, ensuring smooth operations and integration

Develop, maintain, and document all technical design elements of financial systems, including workflows, exception handling, and technical test use cases

Build effective relationships across the organization to facilitate communication and alignment on system design and process initiatives

Provide technical expertise to support data cleansing and transformation efforts 

Serve as a point of escalation for the day-to-day support team, offering guidance and technical expertise

Assess application solutions, features, and related products to identify opportunities for improvement 

Please note this is a hybrid role with on-site expectations of 3x/ week (Tue-Thur) from our San Mateo, CA (HQ)