Overview:

Provides advanced level LAN, WAN, Wireless, and Voice design, administration, change planning, integration, and troubleshooting capabilities. Takes ideas from planning, through development, enlisting help for planning and deployment of communication solutions.

Responsibilities:

1. Initial and escalation resource for issues / situations within the Network Operations team.

2. Perform in-depth operational, troubleshooting, and administrative duties for a diverse portfolio of network and communication technologies. These duties include device configuration, monitoring, and maintenance.

3. Provide technical advice to less experienced Network Operations personnel

4. Administer in-depth level phone system and video conference system configurations and functions.

5. Provision in-depth level telecommunication circuits through vendor interaction and device communication.

6. Assist with complex design tasks, architecture changes, and resource capacity issues for major information communication technology systems.

7. Actively participate in the development of Standard Operating Procedure documentation for the Network Operations team.

8. Work closely with more senior members of the Network Operations team.

9. Provide evening and weekend system support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require our system support at any time.

Qualifications:

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

Bachelor’s degree with coursework in computer programming, systems analysis, system development, or systems engineering is required

Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering; or is preferred

Experience

Minimum 3 years of applicable experience in a technology environment required.

Licenses/Certifications

Cisco Certified Network Associate (CCNA) certification is preferred.

Tools & Equipment 

General office equipment