Client Support Specialist
Posted on Oct 8, 2024 by Intercontinental Exchange Holdings, Inc.
Provo, UT
Insurance
Immediate Start
Annual Salary
Full-Time
Overview:
Job Purpose
The Help Desk Agent is responsible for answering all Member and non-Member inquiries received via phone, email, or fax. Help Desk Agents will have working knowledge of all MERS Systems and have an understanding of mortgage/legal related terminology as well as mortgage/legal documents. Help Desk Agents must be able to work in a fast paced environment and have strong communication and problem solving skills.
Responsibilities
Answer Member and non-Member inquiries via phone, email, and fax
Ability to work in all MERS Systems and databases.
Track all inquiries in ticketing database
Maintain production requirements as defined in the client’s Service Level Agreement
Maintain and follow all Standard Operating Procedures
Identify and escalate situations requiring urgent attention
Must stay current with all system information, changes and updates regarding Member information or MERS operations.
Knowledge and Experience
Strong communication skills (written and oral)
Ability to multi-task
Ability to work in a fast paced environment
Strong Computer/Technical Skills preferred
Related experience in customer service environment
Analytical with good problem solving skills
Attention to detail
Flexible
Punctual
Reliable and able to meet deadlines within Service Levels
Strong organizational skills
Must be able to work in a team environment and maintain a positive attitude
Ability to mentor and train others
Service Desk or Technical Help Desk experience preferred (2-4 years)
Mortgage/Legal Industry knowledge preferred
Some college preferred
Experience in a corporate environment
Schedule
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
#LI-JM1
Job Purpose
The Help Desk Agent is responsible for answering all Member and non-Member inquiries received via phone, email, or fax. Help Desk Agents will have working knowledge of all MERS Systems and have an understanding of mortgage/legal related terminology as well as mortgage/legal documents. Help Desk Agents must be able to work in a fast paced environment and have strong communication and problem solving skills.
Responsibilities
Answer Member and non-Member inquiries via phone, email, and fax
Ability to work in all MERS Systems and databases.
Track all inquiries in ticketing database
Maintain production requirements as defined in the client’s Service Level Agreement
Maintain and follow all Standard Operating Procedures
Identify and escalate situations requiring urgent attention
Must stay current with all system information, changes and updates regarding Member information or MERS operations.
Knowledge and Experience
Strong communication skills (written and oral)
Ability to multi-task
Ability to work in a fast paced environment
Strong Computer/Technical Skills preferred
Related experience in customer service environment
Analytical with good problem solving skills
Attention to detail
Flexible
Punctual
Reliable and able to meet deadlines within Service Levels
Strong organizational skills
Must be able to work in a team environment and maintain a positive attitude
Ability to mentor and train others
Service Desk or Technical Help Desk experience preferred (2-4 years)
Mortgage/Legal Industry knowledge preferred
Some college preferred
Experience in a corporate environment
Schedule
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
#LI-JM1
Reference: 203701693
https://jobs.careeraddict.com/post/96036181
Client Support Specialist
Posted on Oct 8, 2024 by Intercontinental Exchange Holdings, Inc.
Provo, UT
Insurance
Immediate Start
Annual Salary
Full-Time
Overview:
Job Purpose
The Help Desk Agent is responsible for answering all Member and non-Member inquiries received via phone, email, or fax. Help Desk Agents will have working knowledge of all MERS Systems and have an understanding of mortgage/legal related terminology as well as mortgage/legal documents. Help Desk Agents must be able to work in a fast paced environment and have strong communication and problem solving skills.
Responsibilities
Answer Member and non-Member inquiries via phone, email, and fax
Ability to work in all MERS Systems and databases.
Track all inquiries in ticketing database
Maintain production requirements as defined in the client’s Service Level Agreement
Maintain and follow all Standard Operating Procedures
Identify and escalate situations requiring urgent attention
Must stay current with all system information, changes and updates regarding Member information or MERS operations.
Knowledge and Experience
Strong communication skills (written and oral)
Ability to multi-task
Ability to work in a fast paced environment
Strong Computer/Technical Skills preferred
Related experience in customer service environment
Analytical with good problem solving skills
Attention to detail
Flexible
Punctual
Reliable and able to meet deadlines within Service Levels
Strong organizational skills
Must be able to work in a team environment and maintain a positive attitude
Ability to mentor and train others
Service Desk or Technical Help Desk experience preferred (2-4 years)
Mortgage/Legal Industry knowledge preferred
Some college preferred
Experience in a corporate environment
Schedule
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
#LI-JM1
Job Purpose
The Help Desk Agent is responsible for answering all Member and non-Member inquiries received via phone, email, or fax. Help Desk Agents will have working knowledge of all MERS Systems and have an understanding of mortgage/legal related terminology as well as mortgage/legal documents. Help Desk Agents must be able to work in a fast paced environment and have strong communication and problem solving skills.
Responsibilities
Answer Member and non-Member inquiries via phone, email, and fax
Ability to work in all MERS Systems and databases.
Track all inquiries in ticketing database
Maintain production requirements as defined in the client’s Service Level Agreement
Maintain and follow all Standard Operating Procedures
Identify and escalate situations requiring urgent attention
Must stay current with all system information, changes and updates regarding Member information or MERS operations.
Knowledge and Experience
Strong communication skills (written and oral)
Ability to multi-task
Ability to work in a fast paced environment
Strong Computer/Technical Skills preferred
Related experience in customer service environment
Analytical with good problem solving skills
Attention to detail
Flexible
Punctual
Reliable and able to meet deadlines within Service Levels
Strong organizational skills
Must be able to work in a team environment and maintain a positive attitude
Ability to mentor and train others
Service Desk or Technical Help Desk experience preferred (2-4 years)
Mortgage/Legal Industry knowledge preferred
Some college preferred
Experience in a corporate environment
Schedule
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
#LI-JM1
Reference: 203701693
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