Overview:

Job Purpose

The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally.  A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues.

The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product.

The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients.

Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.

Responsibilities

Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies

Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken

Support clients across the different reference data, pricing and index level inquiries, methodology question etc.

Analyze valuation disputes and discrepancies, and troubleshoot technical issues

Use multiple types of tools and systems to conduct analysis

Problem solving and troubleshooting

Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers

Identify trends to address with the client or internally to improve client experience and workflow

Communicate with colleagues to maximize efficiencies

Tracking client questions and issues

Knowledge and Experience

Bachelor's degree required

Basic knowledge of the Financial Services industry

Able to learn quickly

Organized and multi-task

Problem solving skills

Critical thinking

Team player

Technical skills

Ability to work under pressure

Effective listening, verbal and written communication skills

Experience in a professional work environment

Positive attitude and deep customer service orientation

Working days are Monday-Friday

Schedule

This role offers work from home flexibility of one day per week. 

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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