Job Description

As a Chuze Fitness Lead , you will play a pivotal role in supporting our Team Members and ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for excellence and en-chuzey-asm in every aspect of our operations, with a strong focus on enhancing the member experience.

Responsibilities include but are not limited to the following:

Set and maintain Chuze standards in customer by welcoming and interacting with all members

Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean 

Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, and point-of-sale transactions.

Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training

Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities

Support in troubleshooting member inquiries and partner with management for escalated concerns

Assist in administrative tasks such as member management software reports, inventory counts and managing club email

Attend and participate in regularly scheduled team meetings