Team Lead
Posted on Oct 3, 2024 by Bosch Group
Fort Lauderdale, FL
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
The Team Lead will act as a contact point for all aspects of operations within their responsibility. Each Team Lead will have a team of 10-15 Customer Service Specialists, depending upon the call type they support.
Shift: 11am - 7pm
Days off: Monday/Sunday
Required Language(s): French/English
Principal Responsibilities:
The Team Lead will be supporting both the Roadside Assistance and Connected Drive in Canada.
Each Team Lead will be responsible for meeting internal and external service level metrics and will be the point of contact for all Specialists on duty during their shift. The Team Lead will be the point of escalation for any situation on the production floor.
The Team Lead owns service level achievement and quality improvements for the team and shift schedules. Performance follow-up and compliance with operational procedures, thus ensuring operational excellence, and continuous improvement is driven from the Team Lead level.
Keep the team abreast of customer needs, specifications, targets, development process, design standards, techniques, and tools to support task performance.
The Team Lead will act as a contact point for all aspects of operations within their responsibility. Each Team Lead will have a team of 10-15 Customer Service Specialists, depending upon the call type they support.
Shift: 11am - 7pm
Days off: Monday/Sunday
Required Language(s): French/English
Principal Responsibilities:
The Team Lead will be supporting both the Roadside Assistance and Connected Drive in Canada.
Each Team Lead will be responsible for meeting internal and external service level metrics and will be the point of contact for all Specialists on duty during their shift. The Team Lead will be the point of escalation for any situation on the production floor.
The Team Lead owns service level achievement and quality improvements for the team and shift schedules. Performance follow-up and compliance with operational procedures, thus ensuring operational excellence, and continuous improvement is driven from the Team Lead level.
Keep the team abreast of customer needs, specifications, targets, development process, design standards, techniques, and tools to support task performance.
Reference: 203188784
https://jobs.careeraddict.com/post/95759165
Team Lead
Posted on Oct 3, 2024 by Bosch Group
Fort Lauderdale, FL
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Job Description
The Team Lead will act as a contact point for all aspects of operations within their responsibility. Each Team Lead will have a team of 10-15 Customer Service Specialists, depending upon the call type they support.
Shift: 11am - 7pm
Days off: Monday/Sunday
Required Language(s): French/English
Principal Responsibilities:
The Team Lead will be supporting both the Roadside Assistance and Connected Drive in Canada.
Each Team Lead will be responsible for meeting internal and external service level metrics and will be the point of contact for all Specialists on duty during their shift. The Team Lead will be the point of escalation for any situation on the production floor.
The Team Lead owns service level achievement and quality improvements for the team and shift schedules. Performance follow-up and compliance with operational procedures, thus ensuring operational excellence, and continuous improvement is driven from the Team Lead level.
Keep the team abreast of customer needs, specifications, targets, development process, design standards, techniques, and tools to support task performance.
The Team Lead will act as a contact point for all aspects of operations within their responsibility. Each Team Lead will have a team of 10-15 Customer Service Specialists, depending upon the call type they support.
Shift: 11am - 7pm
Days off: Monday/Sunday
Required Language(s): French/English
Principal Responsibilities:
The Team Lead will be supporting both the Roadside Assistance and Connected Drive in Canada.
Each Team Lead will be responsible for meeting internal and external service level metrics and will be the point of contact for all Specialists on duty during their shift. The Team Lead will be the point of escalation for any situation on the production floor.
The Team Lead owns service level achievement and quality improvements for the team and shift schedules. Performance follow-up and compliance with operational procedures, thus ensuring operational excellence, and continuous improvement is driven from the Team Lead level.
Keep the team abreast of customer needs, specifications, targets, development process, design standards, techniques, and tools to support task performance.
Reference: 203188784
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