Understand our customers' business needs and execute according to defined procedures and metrics.

Build and nurture long-term relationships with customers and internal teams.

Proactively identify and solve program exceptions.

Respond to tickets promptly initiated by sellers, buyers..

Accurately diagnose issues and provide appropriate solutions.

Ensure all tickets are processed and resolved within the specified timeframe.

Keep detailed records and track the status of parcels to ensure issues are resolved completely.

Provide regular reports to improve workflow and increase efficiency.

Utilize Excel for data analysis and reporting as required.

Demonstrate strong data analysis capability to interpret and act upon parcel event

data.

Requirements

Graduate degree from university or business school.

Excellent organizational and time management abilities.

Good logical thinking, willing to take the initiative to learn new knowledge and engage in data analytics work.

Excellent command of spoken and written English.

Good communication & interpersonal skill and should be able to build good working relationship.

Strong customer service orientation.

Ability to adapt to a fast-paced work environment.

Drive for Results – Drives for results and success, conveys a sense of urgency and drives

issues to closure, persists despite obstacles and opposition.

Knowledge in Supply Chain Management / E-commerce Logistics – Added Advantage.

Good Team Player, maintaining a “We first” instead of “I first”.

Good stakeholder management skills and experience.

Adapt to changes, basis business requirements.