Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Track and trace shipments as required

Utilize Process Monitors and Workflows on daily basis

Ensure timely movement and delivery of freight to customers 

Ensure documents are timely sent to customer or broker for customs purposes

Ensure accurate and timely client invoicing

Interact with our customers in arranging their shipments, exceeding customer service expectations

Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)

Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency

Ensure all customers' standard operating procedures are followed and updated

Meet KPI standards, as per the company procedures

Overseas communications, timely responses to emails and requests (internal and external)