Job Description

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller.  Main responsibilities of the position include: 

Manage inbound calls in an efficient and timely manner

Identify needs, clarify information, and provide timely customer solutions

Educate customers on options for diverse medical products and services

Follow proven processes and best practices to resolve customer inquiries

Support community agencies in the continuity of care as their patients transition their healthcare

Lead customers through shipping and billing inquiries  

Document customer conversations and interactions in a comprehensive, thorough manner