Compensation Type:

Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

Overview:

The Reservations Supervisor plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. The Supervisor will be responsible for managing processes, maintaining standards and doing schedules for ambassadors.

Responsibilities:

Maintain a professional and high-quality service oriented environment at all times

Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies

Maximize rate for all reservations, and use up-selling techniques

Maintain current knowledge of all hotels & outlets offerings and hours of operation

Access guest history records and maintain accurate information

Resolve guest complaints, ensuring guest satisfaction

Support groups and events team as required, ensuring a timely service and optimum satisfaction

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training, conducting coaching and counseling and delivering recognition

Perform other reasonable job duties as requested by leader

Qualifications:

High School Diploma or related

Minimum of 1 year of general Hotel experience required

Minimum of 1 year of experience in a luxury hospitality setting preferred

Excellent written and verbal communication skills

Ability to effectively engage individuals over the phone

Organized and detail oriented with the ability to be flexible

Must possess the ability to handle stressful situations in a calm, professional manner

Proactive and exceptional organization skills

Time management focused

Must have strong computer skills

Available to work a varied schedule that will include evenings and weekends

Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests