Mgr Field Services
Posted on Oct 7, 2024 by CSC Serviceworks
Columbus, OH
Other
Immediate Start
Annual Salary
Full-Time
The CSC ServiceWorks Story:
We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:
Mgr Field Services Monday - Friday 7:30am - 4:00pm
As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer
support and respond to inquiries/requests as appropriate.
Key Job Responsibilities:
Service and Collections
· Monitor weekly and daily collection routes to ensure adequate coverage
· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
· Review, analyze, and create reports to monitor performance
· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
· Perform ad-hoc collections work in the field (as needed basis)
Customer Support:
· Strengthen and maintain client relationships using multiple channels including in person, email, phone
· Represent the CSC brand by regularly visiting property managers to understand and solve their needs
· Provide customer service support, respond to inquiries, complaints, and requests as appropriate
· Monitor low net locations to assist in efforts to improve revenue
Inventory Management
· Manages and secures company assets including parts, inventory, vehicles, and machines at locations
· Oversee fleet maintenance to ensure ready supply of vehicles available for service
· Monitor vandalized locations and high-volume service call locations and work to improve performance
· Submit all billable service work and warranty/guarantees for parts on a timely basis
· Prepare billing to customers for parts as applicable
· Reconcile invoices for parts
Systems:
· Uses and understands systems, tools, and applications to manage work effectively
· Comfortable learning new technologies to drive efficiencies and accountability
Key Management Responsibilities:
· Recruit, hire, and onboard new team members while managing a team
· Delegate duties and assign/schedule work to meet deadlines
· Achieve annual financial objectives and monitors department level budgets
· Support employee development and provide training as needed
· Establish team and individual employee goals
· Manage employee performance to meet daily / weekly / monthly SLAs
· Authority to terminate or make a termination recommendation
· Implement, communicate, and maintain Company practices, policies, and procedures with team
· Train associates and onboard new hires
· Other duties assigned
Benefits & Perks:
Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Vacation Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program
What we’re looking for:
Ability to pass pre-employment screening
Valid Driver's license
High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
Associate’s Degree preferred
General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc
Ability to communicate with clients, de-escalate issues, and find solutions
Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information to management and groups of employees
Ability to work with a variety of mathematical concepts
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions
Strong Microsoft Office skills
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:
Mgr Field Services Monday - Friday 7:30am - 4:00pm
As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer
support and respond to inquiries/requests as appropriate.
Key Job Responsibilities:
Service and Collections
· Monitor weekly and daily collection routes to ensure adequate coverage
· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
· Review, analyze, and create reports to monitor performance
· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
· Perform ad-hoc collections work in the field (as needed basis)
Customer Support:
· Strengthen and maintain client relationships using multiple channels including in person, email, phone
· Represent the CSC brand by regularly visiting property managers to understand and solve their needs
· Provide customer service support, respond to inquiries, complaints, and requests as appropriate
· Monitor low net locations to assist in efforts to improve revenue
Inventory Management
· Manages and secures company assets including parts, inventory, vehicles, and machines at locations
· Oversee fleet maintenance to ensure ready supply of vehicles available for service
· Monitor vandalized locations and high-volume service call locations and work to improve performance
· Submit all billable service work and warranty/guarantees for parts on a timely basis
· Prepare billing to customers for parts as applicable
· Reconcile invoices for parts
Systems:
· Uses and understands systems, tools, and applications to manage work effectively
· Comfortable learning new technologies to drive efficiencies and accountability
Key Management Responsibilities:
· Recruit, hire, and onboard new team members while managing a team
· Delegate duties and assign/schedule work to meet deadlines
· Achieve annual financial objectives and monitors department level budgets
· Support employee development and provide training as needed
· Establish team and individual employee goals
· Manage employee performance to meet daily / weekly / monthly SLAs
· Authority to terminate or make a termination recommendation
· Implement, communicate, and maintain Company practices, policies, and procedures with team
· Train associates and onboard new hires
· Other duties assigned
Benefits & Perks:
Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Vacation Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program
What we’re looking for:
Ability to pass pre-employment screening
Valid Driver's license
High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
Associate’s Degree preferred
General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc
Ability to communicate with clients, de-escalate issues, and find solutions
Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information to management and groups of employees
Ability to work with a variety of mathematical concepts
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions
Strong Microsoft Office skills
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
Reference: 200029934
https://jobs.careeraddict.com/post/95927802
Mgr Field Services
Posted on Oct 7, 2024 by CSC Serviceworks
Columbus, OH
Other
Immediate Start
Annual Salary
Full-Time
The CSC ServiceWorks Story:
We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:
Mgr Field Services Monday - Friday 7:30am - 4:00pm
As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer
support and respond to inquiries/requests as appropriate.
Key Job Responsibilities:
Service and Collections
· Monitor weekly and daily collection routes to ensure adequate coverage
· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
· Review, analyze, and create reports to monitor performance
· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
· Perform ad-hoc collections work in the field (as needed basis)
Customer Support:
· Strengthen and maintain client relationships using multiple channels including in person, email, phone
· Represent the CSC brand by regularly visiting property managers to understand and solve their needs
· Provide customer service support, respond to inquiries, complaints, and requests as appropriate
· Monitor low net locations to assist in efforts to improve revenue
Inventory Management
· Manages and secures company assets including parts, inventory, vehicles, and machines at locations
· Oversee fleet maintenance to ensure ready supply of vehicles available for service
· Monitor vandalized locations and high-volume service call locations and work to improve performance
· Submit all billable service work and warranty/guarantees for parts on a timely basis
· Prepare billing to customers for parts as applicable
· Reconcile invoices for parts
Systems:
· Uses and understands systems, tools, and applications to manage work effectively
· Comfortable learning new technologies to drive efficiencies and accountability
Key Management Responsibilities:
· Recruit, hire, and onboard new team members while managing a team
· Delegate duties and assign/schedule work to meet deadlines
· Achieve annual financial objectives and monitors department level budgets
· Support employee development and provide training as needed
· Establish team and individual employee goals
· Manage employee performance to meet daily / weekly / monthly SLAs
· Authority to terminate or make a termination recommendation
· Implement, communicate, and maintain Company practices, policies, and procedures with team
· Train associates and onboard new hires
· Other duties assigned
Benefits & Perks:
Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Vacation Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program
What we’re looking for:
Ability to pass pre-employment screening
Valid Driver's license
High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
Associate’s Degree preferred
General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc
Ability to communicate with clients, de-escalate issues, and find solutions
Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information to management and groups of employees
Ability to work with a variety of mathematical concepts
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions
Strong Microsoft Office skills
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:
Mgr Field Services Monday - Friday 7:30am - 4:00pm
As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer
support and respond to inquiries/requests as appropriate.
Key Job Responsibilities:
Service and Collections
· Monitor weekly and daily collection routes to ensure adequate coverage
· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
· Review, analyze, and create reports to monitor performance
· Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
· Perform ad-hoc collections work in the field (as needed basis)
Customer Support:
· Strengthen and maintain client relationships using multiple channels including in person, email, phone
· Represent the CSC brand by regularly visiting property managers to understand and solve their needs
· Provide customer service support, respond to inquiries, complaints, and requests as appropriate
· Monitor low net locations to assist in efforts to improve revenue
Inventory Management
· Manages and secures company assets including parts, inventory, vehicles, and machines at locations
· Oversee fleet maintenance to ensure ready supply of vehicles available for service
· Monitor vandalized locations and high-volume service call locations and work to improve performance
· Submit all billable service work and warranty/guarantees for parts on a timely basis
· Prepare billing to customers for parts as applicable
· Reconcile invoices for parts
Systems:
· Uses and understands systems, tools, and applications to manage work effectively
· Comfortable learning new technologies to drive efficiencies and accountability
Key Management Responsibilities:
· Recruit, hire, and onboard new team members while managing a team
· Delegate duties and assign/schedule work to meet deadlines
· Achieve annual financial objectives and monitors department level budgets
· Support employee development and provide training as needed
· Establish team and individual employee goals
· Manage employee performance to meet daily / weekly / monthly SLAs
· Authority to terminate or make a termination recommendation
· Implement, communicate, and maintain Company practices, policies, and procedures with team
· Train associates and onboard new hires
· Other duties assigned
Benefits & Perks:
Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Vacation Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program
What we’re looking for:
Ability to pass pre-employment screening
Valid Driver's license
High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
Associate’s Degree preferred
General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc
Ability to communicate with clients, de-escalate issues, and find solutions
Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information to management and groups of employees
Ability to work with a variety of mathematical concepts
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of instructions
Strong Microsoft Office skills
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
Reference: 200029934
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