Overview:

Job Purpose

Serves as a team contributor with expertise in mortgage Special Loans and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects. 

Responsibilities

Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements

Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications

Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly

Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained

Conducts a variety of tests such as system, integration, readiness, and acceptance tests

Consults directly with the client

May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures

Performs other related duties as assigned

Knowledge and Experience

Bachelor's degree or the equivalent combination of education, training, or work experience

Requires 4+ years of analytical and/or technical consulting experience 

Minimum of five years of mortgage or home equity servicing experience with functional knowledge in one or more of the following area(s) required:

Special Loans – Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc.

Consumer Loans – ELOCs, HELOCs, Collateral Loans, etc.

Experience working in a client facing role 

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

Preferred

Knowledge of MSP and other ICE Mortgage Technology products, services and capabilities

Awareness of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology

Proficiency in quality management methods, tools, and technologies

Awareness of system-development protocol  

Strong analytical skills

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills • Ability to persuade and influence others on the best approach to take

Is resourceful and proactive in gathering information and sharing ideas

Schedule

This role offers work from home flexibility of one day per week.  Work hours are 8:00 am to 5:00 pm Eastern time.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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